Customer Service Representative

Therapeutic Associates Physical Therapy is a company focused on providing quality healthcare services, and they are seeking a Customer Service Representative to manage incoming and outgoing communications. The role involves resolving inquiries, maintaining databases, and ensuring accurate processing of claims and payments.

Responsibilities:

• Provide positive and professional customer service to our patients, clinics, staff, insurance companies, vendors, salespersons, as well as other miscellaneous callers
• Answers the phone and assists in resolving all questions and concerns
• Checks and returns all voicemails and email correspondence daily
• Maintains our Employer database by managing an abundant amount of ever-changing information related to payer rules, regulations, reimbursement and authorizations
• Reviews accounts and insurance EOB's to ensure accurate processing and payment posting
• Assists with other duties as assigned

Requirements:

• 1+ years recent experience in a call center, preferably in the medical field
• Reside within ID, WA or OR
• High school diploma or equivalent
• Basic proficiency with MS Office products including Word, Excel, and Outlook
• Strong communication skills, both verbal and written
• Athena experience preferred
• Bilingual in English and Spanish strongly preferred