Customer Service Representative - Evernorth - Florida

Cigna Healthcare is a leading health services organization, and they are seeking a Customer Service Representative for their Evernorth Workplace Care division. The role involves providing critical customer-focused assistance, including scheduling and registration paperwork, as well as supporting the Behavioral Health Program through various communication channels.

Responsibilities:

• Telephonic appointment scheduling and outreach calls in support of the EWC Behavioral Health program
• Oversight of email inboxes for Behavioral health locations
• Independently responds to inquiries from customers for information and assistance of moderate and substantial complexity
• Scheduling patient appointments
• Registration paperwork through mychart
• Using Electronic Health Record - Epic – monitor for self-scheduled appts; confirm completion of registration / insurance
• Answer calls / Outbound Confirmation and No-Show calls
• Outreach to patients if clinician is out to reschedule appts
• Email correspondence with patients – sending collateral following presentations
• Additional tasks as needed to support the Behavioral health program

Requirements:

• At least a High School Diploma or equivalent required
• Strong oral and written communication skills
• Being able to sit or work in a dedicated workspace for entire work shift
• Strong data entry, typing skills and proficiency in the use of a PC, including use of multiple applications simultaneously
• Experience with Epic and MyChart is preferred
• At least 1 or more years of Medical Office experience
• Demonstrated strong communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar
• Ability to succeed within a team environment
• Professional interaction with customers, internal & external
• Compliance with HIPAA regulations and Evernorth Workplace Care guidelines
• Evernorth systems, MS Outlook and Epic EMR knowledge a plus
• Passionate about going above and beyond
• Independent worker and self-starter
• Customer-centric Focus
• Dynamic personality