OneTouch Direct is a leading provider of contact center solutions, partnering with Fortune 500 companies to deliver outstanding products and services. They are seeking a Remote Customer Service Representative to provide frontline support for customers, assisting with inquiries and concerns about their offerings.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Assist customers with troubleshooting issues and provide accurate solutions
- Process orders, amendments, and returns efficiently
- Escalate unresolved issues to senior staff when necessary
- Provide feedback to improve customer service processes
Requirements:
- MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED
- High school diploma or equivalent required
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and an ability to think critically
- Ability to work independently and manage time effectively in a remote setting
- Reliable internet connection and a quiet home office environment
- A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
- Hardwired internet connection (ethernet) required
- USB headset (not wireless) with noise-canceling features
- Webcam (external or integrated)
- 1-2 years of customer service experience preferred
- Previous experience in a call center or remote support role is a plus