Customer Advocacy & Community Manager

DataDome is a leader in stopping cyberfraud and bots in real time, and they are seeking a Customer Advocacy & Community Manager to enhance their credibility and visibility among customers and industry communities. This role involves developing advocacy programs, coordinating customer campaigns, and engaging with industry communities to drive participation and thought leadership.

Responsibilities:

• Developing a productive, coherent and consistent Customer Advocacy Program. Measure and report on its performance. Activities will include:
• Identify, schedule and coordinate customer-facing campaigns, including webinars
• Drive customer review campaigns (G2, Gartner Peer Insights, etc.) and secure testimonials
• Partner with Account Management and Technical Account Management to identify champions and success story candidates. Determine which stories to pursue, optimal timing, messaging angles, and appropriate formats. Conduct interviews and collaborate with Content Marketing on production and distribution
• Identify, schedule, and coordinate joint speaking engagements
• Collaborate with Product Marketing on customer advisory board and user groups
• Partner with Field Marketing on customer participation at in-person events
• Maximize the use of customer stories through sales collateral and support materials
• Ensure DataDome realizes full value from industry memberships and communities by defining and driving participation and visibility
• With Communications, submit DataDome for member-driven events, panels, and webinars
• Regularly contribute thought leadership content to member communities