Technology Collaboration Specialist

Department: Information Technology

About Us:

Ballard Spahr is a nationally recognized law firm with more than 750 lawyers across 19 offices in the United States. A career at Ballard Spahr means joining a team of talented mentors, colleagues, and friends, supported by strong leadership that actively encourages professional growth.

The Collaboration Technology Specialist provides support for video teleconferencing (Cisco VTC endpoints), A/V services (audio and web-based conferencing), collaboration technology (Webex, Microsoft Teams and Zoom) and Microsoft Teams Voice throughout the firm. Ensure collaboration technology at the desktop, mobile devices and conference room equipment remain operational for end users throughout daily use. Responsible for daily Service now tickets related to the Collaboration Team.

This hybrid position is located at our Seattle office and requires travel to other Ballard offices when needed.

Why Join Us?

• Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firm’s executive leadership.

• Professional Development: Take advantage of continuous learning opportunities and avenues for career growth.

• Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds.

• Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service.

Your Role:

As a Collaboration Technology Specialist within our Information Technology team, you will:

• Set up, monitor and provide ongoing support for desktop and mobile device A/V, video recording and video conferencing services using Cisco , Microsoft Teams and Zoom cloud-based services.

• Support on-site multicast webcasting/content streaming on internal and external networks.

• Coordinate A/V logistics and set up audio visual equipment in support of scheduled events.

• Troubleshoot video teleconferencing (VTC) endpoints and solve issues regarding conference room audio and video equipment.

• Track A/V and VTC service requests via the firm’s Service Now tracking and support system.

• Resolve, document and follow up on all conference room technology outages and incidents and reports and provide status for all incidents related to the firm’s Teams, Webex and Zoom hosted solutions.

• Maintain and track inventory of A/V and video services equipment across all offices.

• Perform quarterly preventive maintenance on VTC systems and identify any equipment in need of corrective repairs working with the Senior Collaboration Technology Specialist.

What We’re Looking For:

• Growth Mindset: Self-motivated with a passion for continuous learning and problem-solving.

• Communication: Strong verbal and written communication abilities.

• Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently.

• Time Management: Demonstrate the ability to adapt to change and balance competing demands in a fast-paced environment.

• Independent Judgement:  Exercise independent judgement to identify solutions to challenges as they arise and make sound decisions.

Required Experience:

• Bachelor’s degree or 5 years of A/V and collaboration technology-related experience.

• At least three (3) years of experience working with Microsoft Teams, Webex, and Zoom cloud technology.

• Knowledge of conference room scheduling systems (EMS).

• Ability to travel to the firm’s various offices for support, installation, training and maintenance services.

• Able to multitask without loss of efficiency or accuracy.

• Demonstrated technology skills including software applications.

• Previous experience working in a law firm or legal environment preferred.

• Cross-training on desktop application support.

The targeted salary range for this position is from $80,000 – $90,000, which reflects the firm’s good faith and reasonable estimate of possible compensation at the time of posting. Actual pay will depend on several factors such as the candidate’s experience and qualifications.

Ballard Spahr offers an excellent benefits package. A summary of available benefits can be found here in the Careers section of the firm’s website.

Ready to Grow with Us?

If you are ready to play a vital role in the firm’s success, we encourage you to apply and be a part of our commitment to excellence.

At Ballard Spahr, we believe that our skills, perspectives, and backgrounds drive innovation and excellence, while our unique culture fosters collaboration and success. Our culture of thriving together forms the cornerstone of how we deliver exceptional service and position our firm for a strong future. We welcome and encourage applicants from all backgrounds to apply.

Ballard Spahr is an equal opportunity employer. We offer equal consideration to all qualified applicants, regardless of race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.

The firm is not accepting resumes from search firms for this position.