Senior Product Designer

Company Description

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

To support Entain’s vision of being a world-class Product organization, the Colleague Experience (CE) team plays a critical role in empowering our operations/internal teams with intuitive, scalable, and high-performing backend tools that address customer’s/players needs & queries. 

Job Description

As a Senior Product Designer – Colleague Experience, your primary focus will be on designing efficient, reliable, and user-centric internal systems that power our operations — including Risk & Compliance tools, Payments operations platforms, CRM systems, Safer Gambling dashboards, Customer Service interfaces, Marketing tools, and other internal operational products. 

You will collaborate closely with Product Managers, Engineers, Data teams, Operations stakeholders, and Business functions to solve complex workflow challenges, reduce operational friction, improve productivity, and increase data-driven decision-making capabilities across the organisation. 

Your role will be crucial in: 

• Simplifying complex backend systems

• Improving colleague productivity and efficiency

• Reducing cognitive load and operational errors

• Driving consistency across internal tools

• Championing a colleague-centric design mindset within CE pillar.

Key responsibilities:

1. Lead end-to-end design for internal tools and operational platforms used by colleagues across markets.

2. Translate complex business logic, regulatory requirements, and operational workflows into intuitive design solutions.

3. Partner with Product and Engineering to define scalable system behaviour’s and reusable design patterns. Also, collaborate with different teams/stakeholders to align design solutions with business needs. 

4. Support other designers, providing guidance, feedback, and fostering a collaborative design culture.

5. Improve and standardize design review practices & encouraging feedbacks across backend tools to reduce rework, improve scalability and quality.

6. Drive workflow optimization initiatives by identifying friction points, inefficiencies, and usability gaps in internal systems. Also, drive simplification of fragmented workflows and legacy systems.

7. Research to identify/validate colleague pain points, usability challenges, and workflow bottlenecks.

8. Conduct usability testing for internal tools (moderated/unmoderated), focusing on task completion, efficiency, and error reduction.

9. Advocate for accessibility and inclusive design within internal systems to support diverse colleague groups.

10. Contribute to the CE Design System, ensuring backend tools follow consistent UI patterns, interaction models, and accessibility standards.

11. Champion design thinking and innovation within CE, driving scalable solutions rather than one-off fixes.

12. Influence roadmaps by advocating for usability and scalability. Balance short-term delivery pressures with long-term platform thinking.

13. Stay at the forefront of the latest UX trends, technologies, and advancements within and outside of the gaming industry, driving innovative design concepts.

14. Help develop a culture of design thinking and innovation throughout the organization, encouraging creative problem-solving and the development of player-centric solutions.

15. Uphold the highest standards of integrity, ethics, and professionalism in all UX design activities.  

Qualifications

1. Well-versed in User Centered Design; applies an iterative design process focusing on the users and their needs in each phase of the design process.

2. Advanced understanding of backend tools; plans, researches, documents, tests and manages content that meets user needs.

3. Proven ability to lead design for data-heavy and workflow-driven systems. Deep understanding of workflow mapping and process optimization.

4. Strong knowledge of Information Architecture, Data segregation and analyzation for data-heavy systems.

5. Experience working with complex data visualization, dashboards and reporting interfaces.

6. Experience designing for AI-assisted or automation-driven workflows. Ability to use AI reducing manual effort without increasing risk/iterations.

7. Advanced knowledge of Accessibility & Inclusive Design; ensures that products are convenient to all while taking into account user diversity.

8. Understanding of Usability Testing Expertise; proficiency in planning, designing, executing, and analyzing usability tests. Knowledge of various testing methods, such as moderated and unmoderated testing, remote testing, and eye-tracking.

9. Knowledge of Visual Design; uses imagery, color, shapes, typography, and form to enhance usability and improve the user experience.

10. Basic understanding of Interaction Design; designs interactive products and services, going beyond the item in development to include the way users will interact with it.

11. Strong collaboration and stakeholder management skills in cross-functional environments.

12. Experience running workshops for workflow discovery, ideation, journey mapping, and problem framing.

13. Ability to present design rationale clearly to both technical and non-technical stakeholders. 

Additional Information

At Entain India, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.