Vendor Account Manager (not sales)

Safeguard Properties is seeking a Vendor Account Manager to own the relationship between the company and its vendors. The role involves analyzing vendor performance, troubleshooting issues, and implementing new processes to enhance operational efficiency.

Responsibilities:

• Responsible for approximately 200 vendors
• Decide which vendors to contact based on performance and current status of orders
• Troubleshoot & resolve issues discovered in the analysis process
• Lead vendor discussions to work through issues and develop capacity
• Understand Safeguard initiatives and teach vendors as appropriate, includes items such as new mobile initiatives, large process changes, and policies
• Determine the best course of action to deliver on expectations and ensure that performance is met
• Assign orders to vendors and determine rules for system assignment
• Lead the implementation of work completion such as winterizations or grass
• Deep knowledge of service line to help vendors deal with issues faced
• Lead scorecard calls, develop remediation, and follow-up on plans
• VAM level 1 are required to work Maintenance order escalations, or other maintenance orders for 4 hours each week, at management discretion this is not required during download week or the month Seasonal is transitioning to snow or initial grass cuts

Requirements:

• Bachelor's degree or equivalent work experience
• Demonstrates understanding of what customer service means and how it applies to Safeguard Properties
• Proven follow-up and organizational abilities
• Proven ability to multitask and address escalated issues in a timely manner
• Exceptional interpersonal, oral and written communication skills
• Ability to function in a fast paced, changing environment