Senior Technical Program Manager, FUB Engineering

Zillow is on a mission to empower millions of customers in their home-finding journey. As a Senior Technical Program Manager on the FUB & Partner team, you will lead cross-functional technical and product programs, focusing on large initiatives that include platform infrastructure and AI capabilities to ensure clarity, alignment, and predictable delivery.

Responsibilities:

• Own complex, multi-team programs across Engineering, Product, Data Science, Design, Marketing, Partnerships, and external partners, driving execution for high-impact initiatives in the FUB ecosystem
• Drive alignment across organizational boundaries by surfacing dependencies and misalignments early, engaging leadership with clear trade-offs, risks, and decision frameworks
• Lead both engineering-focused initiatives (such as platform modernization, reliability improvements, API evolution, and data and AI infrastructure) and customer-facing product programs (such as new FUB capabilities, partner workflow enhancements, monetization initiatives, and cross-platform launches)
• Balance short-term delivery needs with long-term platform health and scalability, ensuring that technical investments set up future product velocity
• Partner with Engineering and Data Science to deliver AI- and ML-enabled capabilities end to end, including model integration, experimentation, evaluation, rollout strategies, and post-launch monitoring, while ensuring responsible AI practices and quality measurement
• Develop clear, structured program plans with milestones, dependencies, and measurable outcomes; identify risks early, anticipate bottlenecks, and drive mitigation strategies to keep programs on track
• Define success metrics, track program health across delivery, quality, and business impact, and establish scalable mechanisms that improve engineering velocity and cross-team execution
• Connect platform and product investments to customer impact and business outcomes, influencing roadmap priorities by surfacing technical and operational trade-offs and making principled decisions that balance constraints, commitments, and customer value

Requirements:

• 5+ years of experience in technical program management or software program management in complex, cross-functional environments
• Experience leading both infrastructure/technical programs and customer-facing product initiatives
• Experience working with modern web and mobile architectures, distributed systems, and APIs in agile environments
• Knowledge of the AI/ML product development lifecycle, including experimentation, deployment, evaluation, and monitoring
• Ability to identify dependencies across systems, teams, and partners, bring clarity to ambiguous environments, and think in systems about how technical investments enable product velocity and long-term scalability
• Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders and influence without formal authority
• Strong analytical and problem-solving skills, including assessing trade-offs and making data-informed decisions