Program Manager – Media Products and Experiences

Zillow is a leading real estate platform in the U.S., and they are seeking a Program Manager to design and execute initiatives for their photography and media products. The role involves collaborating with cross-functional teams, monitoring project progress, and driving customer satisfaction and growth metrics.

Responsibilities:

• Serve as a product expert, providing guidance and support to cross-functional teams and ensuring they are properly tooled to support the business and our partners
• Lead cross-functional change management and go-to-market efforts for product launches and updates, ensuring smooth transitions and minimizing disruptions
• Work with support, success and sales across Aryeo, Zillow Showcase, Zillow 3D Home, and other Zillow teams to implement solutions that meet customer needs and unique partner requirements
• Collaborate with Zillow Media Experts and product teams to align product, partner, and business goals, providing operator experience feedback and identifying improvements
• Monitor and report on project and program progress, tracking key milestones, deadlines, and customer-focused KPIs
• Develop business cases for new opportunities, informed by real estate media industry trends, including strategic pilots and proof-of-concepts to test and validate recommendations
• Own key customer satisfaction and growth metrics, creating and managing improvement plans to drive adoption and retention
• Develop and lead large-scale strategic programs, including defining workstreams and project plans, managing day-to-day execution, driving cross-functional alignment through regular read-outs, and crafting clear, timely communications for business partners and senior leaders

Requirements:

• 2+ years of experience in program or project management, preferably in a tech or similarly fast-paced environment
• Bachelor's degree in a related field or equivalent practical experience
• Experienced, proactive Program or Project Manager with product exposure and a strong track record leading complex, cross-functional initiatives and change efforts
• Influential communicator with excellent written and verbal communication skills, able to collaborate across functions and influence stakeholders at all levels
• Highly organized and detail-oriented, skilled at managing multiple projects and shifting priorities while still meeting deadlines and goals
• Analytical problem-solver with a keen attention to detail, comfortable working with data, metrics, and customer feedback to inform decisions
• Adept at tailoring communication to different audiences, knowing what information to share and what questions to ask based on the audience
• A trusted partner and connector who helps drive the success of products, partners, and the business by proactively pushing initiatives forward