Customer Service Representative - Wholesale

Tailored Management is seeking a Customer Service Representative to provide support and address customer inquiries regarding Luxottica products. The role involves answering calls, processing orders, and resolving customer complaints to ensure satisfaction and retention.

Responsibilities:

• Answers incoming calls and processes orders
• Resolves customer complaints, troubleshoots issues to determine best path for resolution
• Correctly documents customer interactions and tracks call types
• Maintains support service levels and upholds client's Customer Service standards
• Owns follow up with customer s to resolve inquiries regarding order status, shipping status and stock availability
• Takes inbound phone calls for up-to 90% of assigned shift
• Performs all other duties as assigned

Requirements:

• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet
• Higher education degree
• Previous experience using SAP
• Previous experience in the optical industry, full knowledge of ***'s optical products and a strong command of the industry language
• Bilingual French