Manager, Business Development

Bloomerang is a company dedicated to empowering nonprofits through innovative technology and support. They are seeking a high-energy, data-driven Inbound Business Development Manager to lead their team, optimize the lead-to-opportunity conversion funnel, and enhance customer experience in a fast-paced SaaS environment.

Responsibilities:

• Lead a team of Business Development Representatives (BDRs). Conduct daily/weekly coaching sessions, including call monitoring and live shadowing to improve qualification rigor, objection handling and improves connect-to-meeting ratios
• Own daily inspection of the end-to-end inbound funnel and conversion performance across all lead sources (chat, demo requests, webinars, and digital campaigns). Ensure high-volume inbound leads are rapidly qualified, scheduled, and advanced through the funnel in alignment with SLAs and qualification standards. Proactively identify conversion gaps, capacity risks, and quality trends, and deploy corrective actions to maintain velocity, show rates, and SAL approval consistency
• You are the operational authority within Salesforce, Qualified and Outreach, ensuring routing accuracy, workflow adherence, and data integrity across the inbound motion. Provide structured oversight and process discipline to prevent leakage, enforce qualification and routing standards, and maintain pristine CRM hygiene that supports forecasting accuracy and downstream pipeline conversion
• Own weekly forecast of inbound meeting production and show rate. Identify gaps early and implement adjustments to protect meetings set and accepted monthly targets
• Performance Metrics (KPIs): Drive team results against key metrics: Speed-to-lead, Conversion Rate (MQL/SQL), Number of Appointments Scheduled, and Qualified Pipeline Generated
• Collaborate with RevOps and Marketing to refine lead scoring and routing logic, using Marketo Insights to provide data-backed feedback on lead quality
• You bring insights and solutions to leadership, not just status updates. You own the 'How' of hitting the number
• Maintain a tight feedback loop with AE leadership to ensure handoff friction is zero and qualification remains elite

Requirements:

• Proven experience managing high-volume inbound teams in a fast-paced SaaS or high-tech environment
• You are a problem-solver who enjoys navigating complex CRM environments and creating order out of high-volume data
• Expert-level command of Salesforce, Outreach, Chilipiper and Marketo
• Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission
• You thrive in a production-driven environment where the pace is relentless and the expectations are elite
• You think in ratios and conversion rates. You can hear a 'gap' in a call or see a 'dip' in a report and know exactly which lever to pull