Areti Group is partnering with a high-growth, product-first AI SaaS company that is building something category-defining for global organizations. They are hiring multiple Onboarding Specialists to deliver world-class onboarding and platform adoption, guiding customers through the onboarding process and ensuring successful launches.
Responsibilities:
- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
- Collaborating with Sales & CX teams during client handover
- Working with Product & Engineering on configuration or technical requirements
- Coordinating with Operations teams ahead of launch
- Creating onboarding documentation and materials
- Delivering product training for customer teams
- Supporting adoption of new workflows
- Tracking and improving time-to-launch
- Improving onboarding experience
- Enhancing customer satisfaction
- Promoting early product adoption
- Identifying risks and ensuring projects stay on track
Requirements:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
- Ability to manage multiple onboarding projects simultaneously
- Experience delivering virtual training sessions
- Strong communication with senior stakeholders
- Highly organised
- Proactive and solution-oriented
- Comfortable managing complexity
- Confident in client-facing situations
- Energised by fast-moving environments
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project management certifications