🌳🌳🌳 x3 Onboarding Specialist – AI SaaS Startup – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) 🌳🌳🌳

Areti Group is partnering with a high-growth, product-first AI SaaS company that is building something category-defining for global organizations. They are hiring multiple Onboarding Specialists to deliver world-class onboarding and platform adoption, guiding customers through the onboarding process and ensuring successful launches.

Responsibilities:

• Leading onboarding kick-off calls
• Aligning on goals, timelines, and success metrics
• Managing onboarding plans and milestones
• Coordinating data and system configuration
• Managing stakeholders across multiple teams
• Driving customers through to successful go-live
• Collaborating with Sales & CX teams during client handover
• Working with Product & Engineering on configuration or technical requirements
• Coordinating with Operations teams ahead of launch
• Creating onboarding documentation and materials
• Delivering product training for customer teams
• Supporting adoption of new workflows
• Tracking and improving time-to-launch
• Improving onboarding experience
• Enhancing customer satisfaction
• Promoting early product adoption
• Identifying risks and ensuring projects stay on track

Requirements:

• 3–5+ years experience in onboarding, implementation, customer success, or project delivery
• Experience working with international customers
• Experience in SaaS environments
• Ability to manage multiple onboarding projects simultaneously
• Experience delivering virtual training sessions
• Strong communication with senior stakeholders
• Highly organised
• Proactive and solution-oriented
• Comfortable managing complexity
• Confident in client-facing situations
• Energised by fast-moving environments
• Enterprise client onboarding
• Experience in global platforms or complex SaaS products
• Startup or scale-up experience
• Project management certifications