Wholesale Customer Service Account Executive

Cutter & Buck is a leading sportswear supplier focused on serving wholesale customers efficiently. The Wholesale Customer Service Account Executive is responsible for executing and improving order input and management processes to ensure timely and accurate order fulfillment, providing a trusted experience for customers.

Responsibilities:

• Email/Manual Orders
• Indexing Orders in Document Management
• Conexiom order input
• Order entry into SAP from customer purchase orders
• Digital Order Input
• Manage exceptions and outbound communication documents
• Communicate with customer to assure production ready orders
• CBCorporate Orders
• Provide new users with access to digitally satisfy needs themselves
• Orders reflect accurate status to ensure always-on transparency for the customer
• Issue Resolution/Solution Finding
• Confirmations and Communication with customers
• Work assigned phone queue times. This position will be required to have phone queue hours until 4pm PST
• Be reliable and dependable with the ability to work occasional overtime if needed
• Demonstrate a positive and professional demeanor and be solution oriented at all times
• Demonstrate strong problem solving and prioritization skills in a changing environment
• Have excellent written and verbal communications skills in English
• Demonstrate experience with Outlook, Word and Excel
• Demonstrate focus and attention to detail
• Work independently and with a team with minimal supervision

Requirements:

• Work assigned phone queue times. This position will be required to have phone queue hours until 4pm PST
• Be reliable and dependable with the ability to work occasional overtime if needed
• Demonstrate a positive and professional demeanor and be solution oriented at all times
• Demonstrate strong problem solving and prioritization skills in a changing environment
• Have excellent written and verbal communications skills in English
• Demonstrate experience with Outlook, Word and Excel
• Demonstrate focus and attention to detail
• Work independently and with a team with minimal supervision
• Shift availability until 5pm Pacific Time zone is required with a Washington, Idaho or Arizona location preferred
• Adoption of Cutter & Buck's Mission and Values
• Maintaining a customer-first position
• Ability to organize, prioritize, multitask, and demonstrate flexibility in a dynamic, fast paced environment
• Embrace challenges, learn from criticism, and be willing to see effort as the path to mastery