About this role
Microsoft is a global leader in technology, focused on empowering every person and organization to achieve more. The Capacity Planning Manager will lead strategic workforce planning and governance, ensuring efficient staffing and high customer satisfaction across the Customer Services and Support units.
Responsibilities:
- Designing and delivering modernized industry ‘best in class’ strategic workforce planning services to our global Customer Services and Support strategic business units (SBUs). Utilizing leading tools & processes which drive efficient staffing, resulting in service level agreement (SLA) attainment and high customer satisfaction
- Develop and drive the strategic workforce roadmap, driving efficiency programs and ensure supply excellence while ensuring labor laws & vendor contracts are adhered to & flag risks
- Continuously improve end-to-end planning and tooling capabilities whilst driving industry standard outputs