Benefits Customer Service Representative

Destined Consulting Solutions is seeking a dedicated individual to serve as a Benefits Customer Service Representative. The role involves organizing and issuing benefit materials, conducting virtual meetings, and addressing customer inquiries related to benefits in a professional manner.

Responsibilities:

• Conduct virtual benefits meetings to educate consumers on options offered
• Oversee customer support and sale of benefit programs such as medical, disability, retirement and other supplement benefits the company has to offer
• Help consumers resolve all benefit-related issues in an effective and timely manner
• Ensure individuals are always kept up-to-date and educated on all available benefits and wellness programs
• Maintain a well-informed knowledge of the company benefit campaigns, vendor relationships and enrollment processes

Requirements:

• Highly organized and detail-orientated
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• The desire to participate in professional development and take on new responsibilities
• Self-motivated and comfortable working both independently and as part of a team