Customer Service Representative

Direct Meds LLC is a fast-growing healthcare startup providing patients with affordable telemedicine prescriptions. They are seeking a Customer Service Representative to assist customers in a high-volume telemedicine environment, requiring clear communication and the ability to multitask across multiple platforms.

Responsibilities:

• Handle high inbound call volumes with empathy and professionalism
• Multitask efficiently across multiple platforms while actively engaging with patients
• Explain processes, timelines, and next steps clearly
• Identify patient concerns and route to appropriate solutions or escalation
• Work across multiple platforms and internal systems
• Collaborate with Nursing, Provider, Pharmacy, and Support teams
• Maintain HIPAA compliance, documentation, and privacy standards
• Adapt to frequent process changes and product launches

Requirements:

• Customer service experience in a fast-paced environment, one year experience preferred
• Must be able to multitask and manage multiple platforms simultaneously
• Comfortable handling high call volumes
• Strong verbal and written communication skills
• Healthcare or telemedicine experience a plus
• Startup or rapid-growth experience preferred
• Spanish Bilingual candidates encouraged