Customer Service Representative

The Boelter Companies is dedicated to providing unparalleled service and high-quality products in the restaurant supply, hospitality, and beverage industries. They are seeking a Customer Service Representative to serve as the first point of contact for customers, supporting them and the sales team with order fulfillment and issue resolution.

Responsibilities:

• Provide highest quality customer service and support to customers, manufacturers, and sales team
• Exceptional organizational, written, and verbal skills with the ability to manage a high level of emails, calls and chats while working autonomously
• Process customer orders as needed (via phone, chat, or email) ensuring timely delivery and follow up to customers, including daily responsibility of working backorder and open order reports
• Issue resolution concerning the order fulfillment process or functionality of our products in a professional and solutions-oriented manner. This may involve freight tracking, freight quotes, rush orders and credit issues among a variety of other requests
• Responsible for following through on customer issues to completion. This may require outbound calls and/or multiple customer contacts. Task-switching ability to balance multiple priorities is essential
• Communicate with sales and purchasing to inform them of possible product and sales challenges
• Problem resolution for customer complaints or delivery issues

Requirements:

• Provide highest quality customer service and support to customers, manufacturers, and sales team
• Exceptional organizational, written, and verbal skills with the ability to manage a high level of emails, calls and chats while working autonomously
• Process customer orders as needed (via phone, chat, or email) ensuring timely delivery and follow up to customers, including daily responsibility of working backorder and open order reports
• Issue resolution concerning the order fulfillment process or functionality of our products in a professional and solutions-oriented manner. This may involve freight tracking, freight quotes, rush orders and credit issues among a variety of other requests
• Responsible for following through on customer issues to completion. This may require outbound calls and/or multiple customer contacts. Task-switching ability to balance multiple priorities is essential
• Communicate with sales and purchasing to inform them of possible product and sales challenges
• Problem resolution for customer complaints or delivery issues
• Associates/Bachelor's degree preferred or 3-5 years related experience
• Proficiency in Word, Excel and Microsoft Outlook
• Participation in Virtual Meetings: The successful candidate must have the ability and willingness to actively participate in all mandatory meetings with their camera turned on
• Maintaining an Appropriate Workstation: To excel in a remote work environment, it is essential to have a dedicated and well-equipped workspace
• While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally stand, stoop, kneel, crouch, crawl, lift (10 lbs.), and an ability to adjust vision for close vision work
• Knowledge in Hubspot, and the Foodservice Industry is a plus