Account Manager, DSP Shared Services

Amazon is seeking an Account Manager for their DSP Shared Services team, which partners with delivery service providers to enhance last mile delivery efficiency. The role involves supporting DSPs through onboarding, training, and ongoing operational assistance while leveraging problem-solving skills to improve processes.

Responsibilities:

• Providing introductory information to new DSPs, setting up accounts and providing guidance through initial onboarding and launch
• Conducting DSP training (in person and virtual) across several product types
• Support DSP intake process, solving simple and complex issues from a variety of topics
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Communicating with customers through various channels and responding promptly to inquiries
• Maintain customer records by updating account information within Salesforce
• Developing long-term solutions using field experience and data-driven assumptions