Account Manager - Pharma

Develop Health is on a mission to use AI to radically accelerate access to life-saving medications. They are seeking an Account Manager to manage relationships with pharma and life sciences partners, ensuring program delivery and measurable ROI for their clients.

Responsibilities:

• Own the day-to-day relationship for ~5 large pharma and life sciences accounts, serving as their primary point of contact
• Manage program delivery, including KPI tracking, NRS reporting, and coordination with our clinical operations team
• Lead regular business reviews with pharma stakeholders to demonstrate ROI and expand scope
• Collaborate with our Head of Life Sciences & Partnerships on contract renewals, upsells, and new program launches
• Coordinate internally across product, operations, and data teams to ensure seamless delivery against SOWs
• Build the pharma account management function, including reporting frameworks, QBR templates, and escalation processes
• Develop deep expertise in our pharma sponsors' therapeutic areas and commercial strategies to become a trusted strategic advisor
• Identify expansion opportunities within existing accounts and support pipeline development for new pharma partnerships
• Help shape our pharma product offerings based on direct customer feedback and market intelligence
• Support compliance workflows and data governance as manufacturer contracts scale