Integration Platform Reliability Engineer

Dealer Tire is a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. As an Integration Platform Reliability Engineer, you will develop and support the integration platforms critical to the company's operations, ensuring their stability, performance, and security.

Responsibilities:

• Develop and maintain platform documentation, training materials and systems documentation
• Work with infrastructure engineers to maintain the stability and reliability of the integration platforms
• Monitor the performance and availability of the integration platforms, recommend, and implement remediations to issues
• Follow Dealer Tire and affiliate policies regarding change control and incident management
• Keep integration platform toolsets patched and up to date according to the appropriate policies
• Assist Integration Specialists with platform inter-operability issues
• Work with infrastructure teams to support the infrastructure roadmap
• Work with Enterprise Information Security to maintain the appropriate security posture based upon policy and contract requirements
• Assist in designing and implementing the Integration roadmap
• Recommend, design, develop and implement small and medium scale automations
• Help in the development of junior team members
• Work closely with functional groups to assure project tasks are completed accurately, timely and with quality
• Document project tasks for scope boundaries, high-level requirements, and other aspects as needed
• Work with functional staff to develop training materials for Information Technology systems
• Document high-level and detailed business requirements related to required platform capabilities
• Communicate business requirements to the Information Technology staff
• Collaborate on Information Technology projects with various functional areas and staff to clarify business requirements, answer questions and resolve problems throughout projects and on-going support
• Collaborate with team members on the development and on-going use of audits and controls to monitor the daily transmission and collection of EDI/Integration files
• Assist users and Integration Specialists in the review of business requirements
• Coordinate work with various functional staff to develop user acceptance test objectives, test plans and test scripts to verify and ensure that business requirements are achieved
• Perform system tests and user acceptance tests of Information Technology system changes as agreed with various functional staff in test plans
• Maintain technical analysis documents, technical designs, test scripts and test results to verify Integration Platform requirements are understood and addressed completely, correctly, and consistently
• Execute unit and integrated system test reviews as appropriate with Information Technology staff
• Apply established mechanisms for tracking business requirements throughout the life of Information Technology projects. Use mechanisms to verify all requirements have been addressed completely, correctly, and consistently
• Work with various functional and IT staff to apply established change management procedures for Information Technology projects to control scope
• Facilitate documentation and approval of requirements changes of either a business or technical nature, during Information Technology projects, using change management procedures
• Perform production implementations, some of which may require after hour activities to complete
• Timely and accurate time and status reporting
• Adherence to security policies
• Learn and leverage knowledge to develop mappings on tools utilized by the team
• Other Duties as Assigned

Requirements:

• 3-5 Years experience of maintaining an EDI / Integration platform such as Axway B2Bi Express, Mulesoft, Sterling Integration Suite or similar software (cloud or on premise), including upgrades and applying patches
• Experience with scripting languages and techniques (Python, ix shell, Powershell)
• Operator level experience with either RedHat or SUSE Enterprise Linux
• Operator level experience with Windows Server
• Understanding of networking concepts such as routing, DMZ's and the functionality of common network appliances such as firewalls and load balancers
• Demonstratable troubleshooting skills involving networking, server and application concepts
• Knowledge of common file/data exchange protocols (FTP, SFTP, REST, web services)
• Knowledge of XML and JSON file types
• Demonstration of developing improved processes
• Strong communication and collaboration skills
• Facilitation and negotiation skills
• Willingness to learn new skills
• Ability to manage in a fast-paced environment to meet business needs/deadlines and adhere to project schedule with minimal supervision
• Knowledge of one or more of the following Axway products (B2Bi Express, Transfer CFT, Sentinel, API Manager/Amplify)
• Understanding of various file types and usage (X12, EDIFACT, flat files)
• EDI/Integration translations and implementation background
• EDI document background: 810, 850, 856, 210, 214
• Knowledge of EDI Specific Communication Methods (Odette FTP, AS2)
• Experience in automation of tasks and automation tools
• Basic knowledge of containerization
• Basic understanding of cloud computing concepts (AWS or Azure preferred)
• Working knowledge of Jira and Confluence