Customer Service & Client Support Representative

6-Pack Macros is a fast-growing online fitness company serving both fitness clients and online coaches. They are looking for a professional and organized Customer Service Representative to manage support requests, resolve issues, and ensure both clients and coaches receive fast and helpful responses.

Responsibilities:

• Respond quickly and professionally to client and trainer emails
• Handle support requests, billing questions, account issues, and general inquiries
• De-escalate concerns from both clients and coaches
• Provide clear solutions and next steps when problems arise
• Maintain organized records of support conversations and resolutions
• Make phone calls when necessary to resolve issues faster
• Coordinate internally with team members to solve more complex issues
• Ensure all messages receive fast, accurate, and professional response

Requirements:

• Excellent written communication and email skills
• Strong problem-solving and conflict resolution abilities
• Ability to remain calm and professional in difficult situations
• Highly organized and detail-oriented
• Comfortable making phone calls when needed
• Able to handle multiple conversations and stay responsive
• Reliable internet and ability to work 9:30 AM – 5:30 PM ET
• Experience in customer service, support, or client success
• Comfortable supporting both customers and business partners (coaches)
• Professional, empathetic communicator who can be firm when necessary
• Self-motivated and proactive about solving problems