6-Pack Macros is a fast-growing online fitness company serving both fitness clients and online coaches. They are looking for a professional and organized Customer Service Representative to manage support requests, resolve issues, and ensure both clients and coaches receive fast and helpful responses.
Responsibilities:
- Respond quickly and professionally to client and trainer emails
- Handle support requests, billing questions, account issues, and general inquiries
- De-escalate concerns from both clients and coaches
- Provide clear solutions and next steps when problems arise
- Maintain organized records of support conversations and resolutions
- Make phone calls when necessary to resolve issues faster
- Coordinate internally with team members to solve more complex issues
- Ensure all messages receive fast, accurate, and professional response
Requirements:
- Excellent written communication and email skills
- Strong problem-solving and conflict resolution abilities
- Ability to remain calm and professional in difficult situations
- Highly organized and detail-oriented
- Comfortable making phone calls when needed
- Able to handle multiple conversations and stay responsive
- Reliable internet and ability to work 9:30 AM – 5:30 PM ET
- Experience in customer service, support, or client success
- Comfortable supporting both customers and business partners (coaches)
- Professional, empathetic communicator who can be firm when necessary
- Self-motivated and proactive about solving problems