Customer Success Manager

Rootly is a company focused on transforming incident management for organizations worldwide. They are seeking a dedicated Customer Success Manager to guide customers throughout their journey, ensuring they achieve their goals and gain maximum value from Rootly's services and products.

Responsibilities:

• Guiding assigned customers through onboarding, configuration, and continuous product adoption
• Collaborating with our Sales team to create strategic customer engagement plans
• Cultivating relationships with key decision-makers and champions within your customer base, leading strategic discussions on account usage and opportunities
• Proactively engage with customers to address any underutilization of our services
• Use product data and insights to identify accounts at risk of churn, and partner with Sales and Customer Support to develop re-engagement strategies
• Assessing and analyzing lost or churned customers, identifying the reasons for churn, and formulating strategies to win them back
• Leveraging our platform to make your customers highly successful in their work