Senior, Client Account Management

We’re looking for an autonomous self-starter with outstanding organizational and program management skills – a strategic thinker who’s also a natural collaborator. As a Client Account Manager (CAM) in Deloitte’s Government and Public Services Industry, you’ll work with senior leaders on some of our most important accounts – helping our teams build relationships, win projects and deliver work.

Work You’ll Do

You’ll support account operations and strategic activities – keeping our practitioners well informed and in front of the client while ensuring account operations run smoothly. You’ll work closely with account leadership to help address our clients’ most important challenges by bringing them the best of Deloitte. You’ll share what other account teams are doing and help to innovate new approaches. You’ll be an important link between the larger firm, your account teams, and your clients. You will create content and manage initiatives and programs that meet account objectives with minimal instruction and high degree of autonomy that relate to the following CAM Expectations areas:

Manage Financial Performance and Delivery Excellence

• Coordinate financial analysis and reporting, opportunity tracking and internal reporting
• Support programs that further the account plan and growth objectives
• Assist with efforts to improve operational efficiencies that support the account's operational and financial metrics
• Support risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, support procurement relationships and contract management activities

Build and Sustain Relationships

• Help plan and execute account leadership meetings and retreats, support leadership development
• Oversee the implementation of Client Relationship Assessment plan, report and track on the CRA plan and CRA results
• Support account strategy and implementation plans, suggesting adjustments based on informed knowledge, working closely with appropriate leaders to deliver efficiently and effectively through complex processes
• Coordinate relevant and targeted content and events, leveraging existing Deloitte assets, that advance client relationships and brand and align to the client relationship strategy

Deliver the Firm

• Manage activities to 'connect the dots' across the organization; bring the understanding of the breadth and depth of Deloitte offerings and services to account strategy and delivery; consistently utilize the appropriate firm systems and resources to efficiently deliver
• Know and understand relevant tools, resources, and systems across all processes and tasks, when to use them, and how to navigate within them to input, extract, and analyze needed information to meet account objectives
• Analyze and tailor account materials and content in support of account leaders, pursuits and proposals to meet client objectives
• Understand, adopt, and promote leading practices and own tasks with confidence

Lead and Develop Others

• Seek new opportunities to add value to and positively impact the account, demonstrating a willingness to deliver with excellence and an ability to grow in the role
• Support account talent strategy and culture-building initiatives; Foster an inclusive and positive team culture
• Coordinate team communications and events
• Support account onboarding and offboarding and account team collaboration tools

Understand the Business

• Understand complex client requirements and the impact on the business; work with team to suggest improvements to processes and suggest automations that reduce the overall cost to deliver
• Analyze, track and report relevant information to support market, client, and competitive intelligence activities that facilitates profitable account growth, coordinating closely with appropriate leaders to deliver efficiently and effectively
• Understand client issues to effectively implement against account plan, bringing suggestions around unique client experiences to strengthen relationships and engagement with Deloitte

The Team

At Deloitte, clients are at the heart of everything we do. As a part of Client Excellence, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry.

Qualifications 

Required:

• Bachelor’s degree
• 4+ years work experience in account management and/or consulting experience
• 4+ years of project management skills
• 2+ years of experience managing parallel tasks and priorities, while being rigorous on accountability
• 2+ years of experience in Microsoft Office suite; strong PowerPoint and Excel skills critical
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

• Experience working in a professional services
• Strong organizational skills
• Excellent analytical and problem-solving skills
• Ability to adapt to a changing environment and manage multiple priorities 
• Exceptional interpersonal and communication skills
• Experience working in the public sector and/or with public sector clients
• Experience supporting business development and pursuit management

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $69,400 to $142,600.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html