Technical Account Manager

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

 

THE ROLE

As a Technical Account Manager (TAM), you will be the primary technical authority and strategic advisor for our most significant enterprise customers, driving their IT transformation on the Everpure™ Platform. You’ll bridge the gap between complex business challenges and technical solutions, collaborating closely with Engineering and Customer Experience teams to ensure long-term architectural success. Your mission is to move beyond maintenance and act as a visionary liaison that maximizes the value of Everpure technology within the customer’s unique ecosystem.

WHAT YOU'LL DO

• Strategic Technical Ownership: Serve as the long-term technical owner and primary advisor for assigned enterprise accounts, aligning platform strategy to evolving business priorities and IT transformation initiatives.
• Governance & Strategic Ownership: Establish structured technical governance, including regular health reviews, roadmap alignment sessions, and lifecycle planning to ensure long-term architectural stability and renewal confidence.
• Portfolio Architecture Alignment: Provide architectural guidance across block, file, object, and cloud-integrated solutions within the Everpure platform, ensuring performance, scalability, resiliency, and data protection objectives are met.
• Proactive Risk Management: Identify operational, architectural, and performance risks through telemetry analysis, trend evaluation, and structured engagement, driving preventative action before business impact occurs.
• Lifecycle & Upgrade Strategy: Guide customers on replication posture, disaster recovery readiness, upgrade governance, and capacity planning to maintain predictable and resilient platform operations.
• Executive Advisory & Communication: Present risk posture, technical strategy, and platform roadmaps to stakeholders ranging from administrators to CIO-level executives, translating technical decisions into measurable business outcomes.
• Cross-Functional Technical Leadership: Lead complex, multi-technology issue resolution across Customer Experience, Engineering, Sales, and third-party vendors when standard escalation paths are insufficient.
• Value Realization & Optimization: Drive continuous improvement initiatives that enhance performance, resiliency, operational efficiency, and long-term adoption of the Everpure platform.

WHAT YOU BRING

• Enterprise Infrastructure Experience: 12+ years of experience operating within complex enterprise infrastructure environments, including architecture strategy and mission-critical workload support.
• Strategic Account Ownership: Demonstrated experience managing long-term technical relationships within vendor or enterprise IT environments, with accountability for architectural alignment and customer outcomes.
• Enterprise Storage & Data Platform Expertise: Strong hands-on experience with enterprise storage architectures across block, file, and object environments, including high availability design, replication strategies, disaster recovery planning, and lifecycle governance.
• Portfolio & Cross-Platform Awareness: Broad understanding of storage integration within multi-technology ecosystems, including virtualization platforms, operating systems (Linux/Unix/Windows), networking fundamentals, and data protection strategies.
• Mission-Critical Workload Support: Experience supporting Tier 1 applications and database environments (Oracle strongly preferred) where performance consistency and resiliency are essential.
• Proactive Risk & Analytical Capability: Proven ability to interpret telemetry, performance trends, and operational data to identify early risk indicators and recommend preventative action.
• Cross-Functional Technical Leadership: Experience leading complex issue resolution efforts across internal teams and external vendors in multi-technology enterprise environments.
• Executive Communication & Influence: Strong written, verbal, and presentation skills with the ability to effectively communicate technical strategy and risk posture to both technical teams and executive stakeholders.
• Operational Efficiency & Automation (Preferred): Familiarity with scripting or automation tools (e.g., Python, PowerShell, Bash) to enhance reporting, telemetry analysis, or operational workflows.  
• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Raleigh or Lehi Office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

#LI-ONSITE

 

 

 

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is: $107,000—$183,000 USD

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.