Sorenson CommunicationsRemote
Mid Market Account Manager-Remote
United States
Full Time
3 hours ago
H1B Sponsor
Key skills
B2B sales experienceAccount managementSaaS solutionsForecasting skillsCRM skillsSales methodologiesData-driven approachRelationship-buildingGoSaaSCRMCommunicationTime ManagementCustomer SuccessAccount ManagementSales
About this role
Sorenson Communications is one of the world’s leading language services providers, and they are seeking a Mid Market Account Manager to manage and grow a portfolio of small to mid-market accounts. The role involves building strong client relationships, driving revenue retention and expansion, and collaborating with internal teams to ensure customer satisfaction.
Responsibilities:
- Manage and grow a portfolio of small to mid-market customers
- Act as the primary relationship owner post-sale
- Build strong relationships with decision-makers and product users
- Drive renewals, upsells, and cross-sells within existing accounts
- Identify growth opportunities aligned to customer needs and usage
- Meet or exceed quarterly and annual retention and expansion goals
- Conduct discovery to uncover evolving business needs and use cases
- Present solutions tailored to customer size, needs, and budget
- Negotiate pricing and terms in line with company guidelines
- Manage renewals and expansion deals from opportunity to close
- Prioritize accounts based on growth potential and renewal risk
- Maintain accurate pipeline, renewal forecasting, and CRM hygiene
- Monitor usage and engagement to proactively reduce churn
- Partner with Customer Success, Support, Marketing, and Sales Development
- Ensure smooth onboarding and continued value realization
- Share customer feedback to improve product and go-to-market execution
- Other duties as assigned
Requirements:
- 4 Year/Bachelor's Degree
- 3 years B2B sales or account management experience and proven success managing SMB and mid-market accounts
- Experience owning renewals and expansion revenue
- Strong forecasting, pipeline management, and CRM skills
- Experience selling SaaS or subscription-based solutions
- Familiarity with MEDDICC, Challenger, SPIN, or similar sales methodologies
- Experience supporting customers in fast-paced or price-sensitive segments
- Customer-first, growth-oriented mindset
- Strong communication and relationship-building abilities
- Ability to articulate value and ROI clearly and simply
- Excellent time management across a high-volume book of business
- Data-driven and process-oriented approach