Director-Global Reengineering (Temporary Work Assignment 12 months))

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The GSG Configuration team, within the Global Servicing Enablement & Control (GSEC) organization, is part of a global organization who shapes the future of Global Services (GS) by enabling ways to fully leverage our existing footprint and identify strategies to evolve our footprint, creating a resilient and flexible servicing network.
For this exciting role, we are seeking a high achiever with a strategic mindset, entrepreneurial spirit, and passion for the customer.  The successful candidate will be responsible for leading a global team of project managements and analysts to provides insights, strategic partnering, and disciplined delivery to our GS partners.

How will you make an impact in this role?

• Manage confidential structural initiatives through expert project and change management

• Create compelling business cases, including cost benefit analysis, ensuring all financials are aligned and tracked

• Projects will be cross-functional in nature requiring close collaboration with a variety of business partners, Technologies, Compliance, CEG, CLR, Finance, GS Operations and Support teams.

• Partner closely with leaders across GS to continually identify new opportunities and execute on initiatives to support overall longer-term business objectives.

• Ensure a rigorous control management and project documentation plan for the initiatives and develop communications including project plans, status reports, risk assessments, business requirements, implementation reviews and project presentations.

• Ensure that all legal and regulatory controls are central to everything we do when implementing the structural/reengineering initiatives.

• Provide timely and frequent feedback to members of the project team to ensure decisions are made, and issues resolved in a timely manner.

• Provide support to colleagues for their training and development and engage to elevate their learning experience. 

Minimum Qualifications

• Demonstrated success in large-scale program management experience including migration of processes across locations and/or business units

• 7 years demonstrated experience in program/project management

• Robust track record of delivering global and/or regional projects from inception to completion.

• Demonstrated ability to operate in a highly confidential environment and maintain integrity of non-disclosure agreements.

•  Extremely organized with high attention to detail and ability to prioritize appropriately and manage several deliverables at once.

•  Ability to work under aggressive timelines, operate in an autonomous environment, and know when to escalate as appropriate.

• Strong ability to build & leverage relationships with our stakeholders, while influencing partners effectively.

• Ability to challenge upwards and influence without direct authority, knowing when to escalate to ensure alignment and timely completion of projects.

• Demonstrated ability to effectively manage portfolio of multiple projects/programs simultaneously.

• Experience with financial reserve process.

• Excellent verbal and written communication skills, clear and confident communication style with ability to engage with senior executives to garner credibility and sponsorship.

• Strong financial acumen, preferably related to service delivery decisions.

• Ability to work on a global scale and work out of hours as it may be required of this global role.

• Advanced PowerPoint, Excel, and SharePoint skills.

Preferred Qualifications

• Experience navigating large & complex change across different regions

• GS experience preferred 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

AXP employees will maintain their current salary and may be eligible for a completion bonus at the end of the temporary work assignment. The completion bonus is up to 5% base salary for laterals in band and up to 10% base salary for stretch assignments. The completion bonus amount will also be pro-rated to reflect the length of the assignment.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.