Platform Integrations, Marketplace Quality Assurance Operations Manager

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

We are seeking a Quality Assurance Operations Manager to drive QA for third-party integrations at Anthropic. You will build and scale the review processes that ensure plugins, agent skills, and MCP servers meet our standards for security, functionality, and trustworthiness. This role is critical to enabling users to engage with our ecosystem with confidence—and to maintaining Anthropic's leadership position as the integrations ecosystem rapidly expands.

Responsibilities:

Quality Assurance & Review

• Execute and scale review processes for MCP servers, plugins, and agent skills—ensuring integrations meet standards for security, functionality, and user safety
• Conduct hands-on testing and validation of integration submissions, identifying issues related to authentication, error handling, and functionality
• Implement risk assessment frameworks for evaluating new integration capabilities and use cases
• Coordinate directory removals and compliance enforcement when violations occur

Scalable Process Development

• Manage operational processes to handle high-volume submissions efficiently while maintaining quality
• Maintain automated QA frameworks and tooling to scale review capacity without sacrificing thoroughness
• Drive the roadmap for transitioning from manual to automated review systems
• Partner with Engineering teams on automation opportunities and technical requirements

Cross-Functional Coordination

• Serve as liaison with Product, Engineering, Legal, and Safeguards teams on integration reviews and escalations
• Handle developer communications for submission feedback, rejections, and remediation guidance
• Coordinate with Business Development on priority partner integrations and commitments
• Establish review metrics and reporting to track ecosystem health and review quality

You may be a good fit if you have:

• 4+ years of experience in QA, marketplace operations, or trust & safety
• Technical familiarity with APIs, authentication protocols (OAuth, bearer tokens), and integration testing
• Hands-on experience with software testing methodologies and quality assurance processes
• Strong attention to detail and ability to identify edge cases and potential issues
• Proven ability to scale operations through process design and automation
• Comfort with cross-functional collaboration in complex, fast-moving environments
• Experience with developer platforms, app stores, or marketplace operations (preferred)
• Familiarity with security review processes or vulnerability assessment (preferred)

The annual compensation range for this role is listed below. 

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:$210,000—$260,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process