Key skills
Leadership
About this role
Data Center & Supply Chain (DCS) – Global Data Center Operations is responsible for delivering resilient, scalable, and secure infrastructure that powers our global platforms. Within DCS, the DC Security & EHS organization safeguards people, assets, and operational continuity across hyperscale data center environments worldwide.
The Global Support Operations Center (GSOC) functions as the centralized 24/7 operational command capability supporting physical security monitoring, life safety events, environmental health & safety notifications, supply chain disruptions, and critical incident coordination.
This role provides global governance, performance oversight, and operational standardization for Regional Security Operations Centers (RSOCs) across EMEA, AMS, and APAC. The GSOC enables standardized detection, rapid escalation, executive visibility, and operational risk reduction across all data center regions while ensuring regional execution remains aligned to global standards.
The Global Support Operations Center (GSOC) Manager is responsible for strengthening and scaling global 24/7 monitoring and incident coordination capabilities across DCS data center environments. This role drives operational standardization, cross-regional alignment, and measurable improvements in response effectiveness, reporting accuracy, and risk visibility.
The GSOC Manager maintains functional oversight of RSOC operations in EMEA, AMS, and APAC, ensuring consistency in escalation protocols, monitoring quality, incident handling, and performance reporting across all regions.
Your responsibilities will include:
- Own and continuously improve global 24/7 GSOC operational performance, including monitoring effectiveness, escalation quality, and incident coordination standards across EMEA, AMS, and APAC RSOCs.
- Establish governance frameworks to ensure regional RSOCs operate in alignment with global SOPs, playbooks, and DC Security & EHS standards.
- Develop, implement, and maintain global SOPs, escalation matrices, quality assurance programs, and operational controls applicable across all regions.
- Partner with Data Center Operations (DCO), Physical Security Engineering, EHS, Construction, and Supply Chain teams to coordinate response to critical incidents and operational disruptions impacting multiple regions.
- Establish and track GSOC and RSOC KPIs, SLAs, and performance dashboards to drive measurable improvements in detection accuracy, response time, and reporting consistency globally.
- Oversee third-party monitoring vendors and regional operational partners to ensure adherence to contractual SLAs, audit readiness, and quality standards.
- Provide executive-ready reporting and consolidated risk summaries to regional and global leadership during critical incidents.
- Support regional operational reviews, RSOC assessments, and audit activities; international travel up to four times per year, including but not limited to Europe (EMEA), AMS, and APAC. Candidates must have a valid passport and be able to obtain the necessary visas.
annually.
The Global Support Operations Center (GSOC) functions as the centralized 24/7 operational command capability supporting physical security monitoring, life safety events, environmental health & safety notifications, supply chain disruptions, and critical incident coordination.
This role provides global governance, performance oversight, and operational standardization for Regional Security Operations Centers (RSOCs) across EMEA, AMS, and APAC. The GSOC enables standardized detection, rapid escalation, executive visibility, and operational risk reduction across all data center regions while ensuring regional execution remains aligned to global standards.
The Global Support Operations Center (GSOC) Manager is responsible for strengthening and scaling global 24/7 monitoring and incident coordination capabilities across DCS data center environments. This role drives operational standardization, cross-regional alignment, and measurable improvements in response effectiveness, reporting accuracy, and risk visibility.
The GSOC Manager maintains functional oversight of RSOC operations in EMEA, AMS, and APAC, ensuring consistency in escalation protocols, monitoring quality, incident handling, and performance reporting across all regions.
Your responsibilities will include:
- Own and continuously improve global 24/7 GSOC operational performance, including monitoring effectiveness, escalation quality, and incident coordination standards across EMEA, AMS, and APAC RSOCs.
- Establish governance frameworks to ensure regional RSOCs operate in alignment with global SOPs, playbooks, and DC Security & EHS standards.
- Develop, implement, and maintain global SOPs, escalation matrices, quality assurance programs, and operational controls applicable across all regions.
- Partner with Data Center Operations (DCO), Physical Security Engineering, EHS, Construction, and Supply Chain teams to coordinate response to critical incidents and operational disruptions impacting multiple regions.
- Establish and track GSOC and RSOC KPIs, SLAs, and performance dashboards to drive measurable improvements in detection accuracy, response time, and reporting consistency globally.
- Oversee third-party monitoring vendors and regional operational partners to ensure adherence to contractual SLAs, audit readiness, and quality standards.
- Provide executive-ready reporting and consolidated risk summaries to regional and global leadership during critical incidents.
- Support regional operational reviews, RSOC assessments, and audit activities; international travel up to four times per year, including but not limited to Europe (EMEA), AMS, and APAC. Candidates must have a valid passport and be able to obtain the necessary visas.
annually.