Business Operations Manager

General information

Country India State Telangana City Hyderabad Job ID 48271 Department SaaS

Description & Requirements

A Business Operations Manager will be responsible for driving operational excellence within Infor’s Customer Success team by implementing process improvements, managing key business initiatives, and ensuring alignment with company objectives. This role requires strong analytical skills, a data-driven approach to decision-making, and the ability to collaborate across multiple teams to enhance efficiency and effectiveness. 

A day in the life typically includes: 

• Oversee and optimize daily business operations to improve efficiency and productivity. 
• Develop and implement operational strategies to support business objectives. 
• Lead cross-functional initiatives to improve processes and drive business performance. 
• Monitor key performance indicators (KPIs) and provide insights to leadership. 
• Identify opportunities for automation and process enhancements. 
• Drive data-driven decision-making through in-depth analysis and reporting. 
• Drive adoption of new tools and processes. 

Basic Qualifications: 

• Experience in business operations, process improvement, or a related role. 
• Analytical and problem-solving skills with experience in data analysis and reporting. 
• Experience in business intelligence tools and Cloud / Saas / ERP. 
• Experience managing multiple projects in a fast-paced, dynamic environment. 
• Experience working with process improvement methodologies. 
• Strong organizational skills and attention to detail. 
• Clear, concise written and verbal communication skills. 

Preferred Qualifications: 

• Hands-on experience with Gainsight, Salesforce, and other common business applications. 

About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com


Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
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