Technical Support Analyst (Tier II)

Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction.  

Description

Title:  Technical Support Analyst (Tier II)

Location: Washington, D.C. (Onsite)

Terms: Full-time

Clearance:  Active Top Secret with SCI eligibility

Travel: <10%

 

Position Description

We have an exciting full-time opportunity for a Technical Support Analyst (Tier II) to join our growing team! Technical Support Analysts (Tier II) are responsible for the installation, configuration, maintenance, and security of an organization's computer systems. They ensure the smooth operation of mission critical IT infrastructure and provide technical support to end-users. This role requires an active Top-Secret clearance with the ability to obtain SCI. 

Responsibilities:

• System Configuration and Maintenance: Install, configure, and maintain operating systems, applications, and software patches. Monitor system performance and troubleshoot issues to ensure optimal operation.
• Security Management: Implement security measures to protect systems from unauthorized access, viruses, and other cyber threats. Conduct regular security audits and apply patches and updates as needed.
• Helpdesk Support: Provide technical support to end-users, including troubleshooting hardware and software issues, setting up user accounts, and resolving connectivity issues.
• Backup and Recovery: Implement backup and disaster recovery solutions to protect data integrity and minimize downtime. Test backup systems regularly to ensure reliability.
• Documentation and Reporting: Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Generate reports on system performance, capacity, and security.
• Automation and Optimization: Identify opportunities to automate repetitive tasks and streamline system administration processes. Implement automation tools and scripts to improve efficiency.
• Collaboration and Communication: Collaborate with other IT teams and departments to support organizational goals and initiatives. Communicate effectively with stakeholders to ensure alignment and transparency.

 Required:

• Active Top-Secret clearance with eligibility for Sensitive Compartmented Information (SCI) access required.
• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 3 years of experience in IT / Technical support, system administration or a related role.
• Security+ Certification.
• Willingness and ability to flex between 1st and 2nd shift (6am to 2pm Eastern OR 2pm to 10pm Eastern)

Preferred Qualifications:

• Strong knowledge of Windows and/or Linux operating systems.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Familiarity with networking concepts and protocols.
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication and interpersonal skills.

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Here at Harmonia we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day.  Some of these recognitions include:  

• Recognized as a Top 20 "Best Place to Work in Virginia"
• Recipient of Department of Labor's HireVets Gold Medallion
• Great Place to Work Certification for five years running
• A Virginia Chamber of Commerce Fantastic 50 company
• A Northern Virginia Technology Council Tech 100 company 
• Inc. 5000 list of fastest growing companies for eleven years
• Two-time SBA SBIR Tibbett's Award winner
• Virginia Values Veterans (V3) Certification

We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Harmonia family!   In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to

• Traditional and HSA- eligible medical insurance plans 
• 100% employer-paid dental and vision insurance options 
• 100% employer-sponsored STD, LTD, and life insurance
• 5% 401(k) company matching
• Flexible-schedules and teleworking options
• Paid holidays and PTO Accrual Plans
• Paid Parental Leave
• Professional development and career growth opportunities 
• Team and company-wide events, recognition, and appreciation-- and so much more! 

Check out our LinkedIn, Facebook, and Instagram to find out a little more about who we are and if we are the right next step for your career!   

Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Harmonia does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans.  To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily.  Other duties in addition to those listed may be assigned as necessary to meet business needs.  Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job.  If you are in need of an accommodation, please contact HR@harmonia.com.