Customer Service 1 (Casual)

The Opportunity

Reporting directly to the Coordinator, Recreation Customer Service, this casual position role is responsible for providing front line customer service to patrons at recreation facilities as well as over the phone. Customer Service staff assist the Customer Service Leadership Team with the daily functions of the customer service control area. As Recreation Customer Service staff you will perform the following duties, including but not limited to:

• Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions
• Perform administrative tasks (i.e. attendance, preparation, Injury and Incident Reports when required)
• Maintain all promotional material for the facility
• Work in compliance with Cash Handling procedures
• Provide recreation programs information to customers
• Monitor admissions access for members
• Establish and maintain a positive and welcoming image and environment for customers using the Service Excellence Strategy; display the ability to meet or exceed customer service standards
• Maintain composure in escalated situations as they arise. Immediately report incidents to the Recreation Supervisor or designate
• Be responsible to work in compliance with the Occupational Health and Safety Act and Regulations, the Town of Caledon Policies and Procedures, as well as established industry guidelines and requirements
• Availability to work daytime, evening and weekend shifts

The Ideal Candidate

We are seeking an enthusiastic professional with training and knowledge in the above. Our ideal candidate has Current Standard First Aid with CPR-C, intermediate computer skills (Microsoft Office) and familiarity with Perfect Mind. Previous experience working in a municipal recreation setting would be an asset.

The ideal candidate will have demonstrated the ability to work independently and as part of a team. We are seeking an individual with superior verbal and written communication skills, a demonstrated ability to meet deadlines, and excellent customer service skills.

This position offers an hourly pay rate of $22.03 per hour.

Satisfactory passing of a vulnerable sector check, and proof of qualifications will be required of any successful candidate(s) for this position.

The Town is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The Town is an equal opportunity employer that is committed to an inclusive and barrier-free workplace. If your application requires accommodation, please contact People Services at (905) 584-2272 Ext. 4738.

Applications for this posting will be accepted until March 23rd, 2026, 12:00PM EST