Customer Service Associate

Arby's - Glenwood Springs is a well-established fast-food restaurant known for its exceptional customer service and quality. The Store Supervisor plays a vital role in overseeing daily operations, ensuring high standards of food quality and customer service, and managing staff to achieve operational goals.

Responsibilities:

• Assisting the General Manager in day-to-day store operations to ensure efficiency and quality standards are met
• Supervising and motivating team members to deliver exceptional customer service and uphold company standards
• Participating in the recruitment, onboarding, and ongoing training of staff members
• Ensuring compliance with all federal, state, and local laws, including health and safety regulations
• Monitoring inventory levels and assisting with ordering supplies to maintain optimal stock levels
• Managing cash handling, daily financial reporting, and ensuring accuracy in transactions
• Addressing customer concerns promptly and professionally to maintain high satisfaction levels
• Supporting marketing and promotional activities to increase store sales and visibility in the community
• Maintaining a clean, safe, and organized work environment in accordance with company policies

Requirements:

• Previous experience in restaurant management or team supervision
• Strong leadership and organizational skills
• Excellent communication skills
• Customer-focused attitude
• Ability to work effectively under pressure
• Strong problem-solving abilities
• Positive attitude
• Commitment to team development
• High school diploma or equivalent
• Ability to work flexible hours, including evenings and weekends
• Background in fast-food or quick-service restaurants
• Additional certifications in food safety or management