Key skills
Help Desk SupportTechnical SupportTroubleshooting SkillsIrrigation ExperienceElectronics KnowledgeInformation Systems KnowledgeProcess OrientedDocumenting Improvement ProjectsPeople ManagementFinancial Controls ManagementFluency in SpanishProduct ManagementCommunicationSales
About this role
Rain Bird Corporation is seeking an Associate Service Engineer to provide remote technical support to customers in the US, Canada, and South America. The role involves troubleshooting irrigation components, coordinating with engineering departments, and providing training and support for the latest central control software.
Responsibilities:
- Provide rapid remote, phone, email and chat technical support for customers, distributors and field personnel
- Involvement in the roll out of Rain Bird’s latest central control software
- Provide mapping, database and installation services for Rain Bird Central Control customers
- Coordinate with engineering and service departments to ensure that service performance and quality specifications are met
- Identify replacement service parts as required
- Provide remote troubleshooting or repair of irrigation components, including valves, rotors, electronic controllers, flow sensors, and other products
- Remotely work with on-site technicians as required for installation, maintenance, or repair projects
- Prepare and conduct training, remotely and in a classroom environment at Rain Bird in Tucson, AZ
- Support the development and implementation of revenue generating services
- Provide field information to engineering, product management, manufacturing, sales, and marketing
- Track, report, and follow-up on product and technical issues using established escalation processes
- Participate in the GSP 24 hour on-call phone support rotation
Requirements:
- Degree in IT, Engineering, Agronomy or equivalent and 5 years relevant experience or equivalent combination of education and experience
- Help Desk /Technical support experience
- Experience in IT, Engineering or Irrigation Industries
- Strong hardware and software troubleshooting skills
- Process oriented
- Knowledge of electronics and Information Systems
- Excellent verbal and written communication skills
- Track record of documenting improvement projects and processes
- Fluency in Spanish or other foreign language(s)
- Irrigation, golf course service and Golf Central Control programming experience
- Previous experience with people management and financial controls management