We are seeking a proactive and detail-oriented Associate System Administrator with 1–2 years of hands-on experience in Mac and Windows system support, troubleshooting, and IT asset management & ticket Management. The ideal candidate will provide end-user technical support, manage IT assets, coordinate with vendors, and assist in maintaining IT systems and infrastructure.

Key Responsibilities

1. End-User Support & Troubleshooting

• Provide Level 1 / Level 2 technical support for macOS and Windows environments.

• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.

• Diagnose and resolve hardware, software, and operating system issues.

• Manage helpdesk tickets and ensure timely resolution within SLA.

2. IT Asset Management

• Maintain accurate inventory of IT assets, including hardware and software.

• Manage the complete asset lifecycle: procurement, deployment, maintenance, and disposal.

• Ensure proper asset tagging and documentation.

• Conduct periodic asset audits and reconcile discrepancies.

3. Network Support

• Troubleshoot LAN/Wi-Fi connectivity issues.

• Basic understanding of TCP/IP, DNS, DHCP, network configuration & troubleshooting, and VPN management.

5. Vendor Management

• Coordinate with hardware and service vendors for procurement and repairs.

• Manage warranty claims and service escalations and maintain service documentation.

6. Documentation & Reporting

• Maintain IT documentation, SOPs, and knowledge base articles.

• Prepare periodic reports and ensure compliance with internal IT processes and security standards.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• 1–2 years of hands-on experience in Mac and Windows system support & IT operations .

• Strong troubleshooting skills for hardware and software issues.

• Experience in IT asset management and inventory tracking.

• Basic networking knowledge (TCP/IP, DNS, DHCP).

• Experience working with helpdesk/ticketing systems.

Preferred Qualifications

• Basic knowledge of Linux systems (added advantage).

• Experience with endpoint management tools (ManageEngine, Knox Manage, etc.).

• Certifications such as CompTIA A+, Microsoft Fundamentals, or equivalent.

• Understanding of ITIL processes.

Key Competencies

• Strong problem-solving ability

• Good communication and user-handling skills

• Organized and detail-oriented

• Ability to manage multiple tasks efficiently