We are seeking a proactive and detail-oriented Associate System Administrator with 1–2 years of hands-on experience in Mac and Windows system support, troubleshooting, and IT asset management & ticket Management. The ideal candidate will provide end-user technical support, manage IT assets, coordinate with vendors, and assist in maintaining IT systems and infrastructure.
Provide Level 1 / Level 2 technical support for macOS and Windows environments.
Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
Diagnose and resolve hardware, software, and operating system issues.
Manage helpdesk tickets and ensure timely resolution within SLA.
Maintain accurate inventory of IT assets, including hardware and software.
Manage the complete asset lifecycle: procurement, deployment, maintenance, and disposal.
Ensure proper asset tagging and documentation.
Conduct periodic asset audits and reconcile discrepancies.
Troubleshoot LAN/Wi-Fi connectivity issues.
Basic understanding of TCP/IP, DNS, DHCP, network configuration & troubleshooting, and VPN management.
Coordinate with hardware and service vendors for procurement and repairs.
Manage warranty claims and service escalations and maintain service documentation.
Maintain IT documentation, SOPs, and knowledge base articles.
Prepare periodic reports and ensure compliance with internal IT processes and security standards.
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
1–2 years of hands-on experience in Mac and Windows system support & IT operations .
Strong troubleshooting skills for hardware and software issues.
Experience in IT asset management and inventory tracking.
Basic networking knowledge (TCP/IP, DNS, DHCP).
Experience working with helpdesk/ticketing systems.
Basic knowledge of Linux systems (added advantage).
Experience with endpoint management tools (ManageEngine, Knox Manage, etc.).
Certifications such as CompTIA A+, Microsoft Fundamentals, or equivalent.
Understanding of ITIL processes.
Strong problem-solving ability
Good communication and user-handling skills
Organized and detail-oriented
Ability to manage multiple tasks efficiently