Customer Service Representative - Remote

System Pavers is the nation’s leading outdoor remodeling company, and they are seeking a Customer Service Representative to join their growing team. The role involves handling customer inquiries, scheduling appointments, and ensuring a high level of customer satisfaction through effective communication.

Responsibilities:

• Handle inbound and outbound customer related phone inquiries and ensure that any questions or issues are resolved promptly, professionally, and thoroughly
• Schedule appointments between customers and our design consultants
• Confirm scheduled appointments
• Respond to email correspondence from customers and internal team members
• Stay up to date with all company procedures/ protocol pertaining to the call center

Requirements:

• Self-motivated: You're driven by your desire to accomplish goals that have been set out in front of you and the opportunity to provide world class customer service
• Great Communicator: You excel in both verbal and written communications
• Personable: You're known for your ability to display your expertise in a positive and understandable manner
• Customer service/phone presence
• Ability to type at least 50 WPM
• Bilingual - English & Spanish
• Problem-solving mentality with ability to remain both calm and positive under pressure
• Committed to upholding SP team values: Teamwork, Accountability, Positivity, Continuous Improvement, and Integrity