Senior Creative Services Project Manager

Hello Heart is on a mission to change the way people care for their hearts by providing an app and connected heart monitor to help users manage their heart health. They are seeking a Senior Creative Services Project Manager to streamline creative processes, ensuring high-quality work and effective project management across various initiatives.

Responsibilities:

• Own the creative intake process, ensuring requests are routed correctly and briefs are complete before work begins
• Partner with Marketing and Brand leadership to prioritize projects based on business impact and team capacity
• Build and manage project timelines across campaigns, launches, events, and ongoing initiatives
• Coordinate dependencies across design, copy, video, and external partners to keep deliverables on track
• Identify risks early, communicate tradeoffs, and drive decisions to maintain delivery timelines
• Manage scope changes and ensure stakeholders understand impacts to timing and resourcing
• Build and maintain scalable workflows in Asana, including templates, intake forms, status conventions, and documentation standards
• Establish and maintain file management standards, including Google Drive organization and governance
• Lead project kickoffs, status updates, and cross-functional alignment meetings
• Create visibility into project status, team capacity, and delivery expectations for stakeholders and leadership
• Track workload and throughput to identify bottlenecks and improve production efficiency
• Forecast resource needs and recommend process improvements as the organization scales
• Serve as a process resource for Marketing and Brand partners, helping teams engage Creative effectively

Requirements:

• 6+ years of project management experience supporting creative, brand, design, product, or marketing teams, preferably in a startup or high-growth environment
• Required skills: creative project management, prioritization, timeline and dependency management, stakeholder communication, and process development
• Required systems: Asana or similar project management tools and Google Drive or equivalent file management platforms
• Strong understanding of creative production across digital and print
• Experience supporting design, copy, and or video production teams
• Proven ability to influence without formal authority and drive alignment across cross-functional stakeholders
• Exceptional organizational, prioritization, and communication skills in fast-paced environments