Ferguson is a Fortune 500 company that provides quality supplies across various industries. They are seeking a Business Systems Analyst to join their Sales Enablement team, responsible for analyzing and documenting business requirements for software applications, mainly focusing on the Xactly and Incent platforms.
Responsibilities:
- Perform functional, regression, integration, and UAT testing across multiple releases
- Validate system configurations, incentive plan calculations, and reporting outputs
- Identify, log, and track software defects; collaborate with developers, business analysts, and admins for resolution
- Support automation opportunities (if applicable) to improve testing efficiency
- Provide feedback on system usability, performance, and data quality
- Contribute to continuous improvement of QA standards, processes, and documentation
- Work with QA Tester to create User Acceptance Testing plans, coordinate testing activities, and document test results for new system functionalities and processes
- Provide level three support on new features and work with development staff as needed to resolve issues
- Perform system testing independently and with users
- Solve sophisticated system issues using strong analytical skills
- Assess current processes to find inefficiencies and suggest improvements
- Create and maintain dashboards and reports to aid decision-making
- Assist with IT project documentation and prepare reports for management
- Perform additional related duties as assigned
- Support the planning, management, and execution of implementation and migration projects
- Maintain project schedules and scope, providing consistent status updates to team members
- Advise on processes, including standard methodologies across ServiceNow and Atlassian platforms
- Deliver training for end users and develop documentation to outline standard processes
- Create job aids for commonly repeated tasks
- Develop and deliver high-quality demonstrations of products and services with expertise
- Support both end users and partners to solve and issue resolution
- Maintain organized records of IT procedures, system modifications/enhancements, and troubleshooting instructions
Requirements:
- Bachelor's degree in Business Administration, Management Information Systems, Business Analytics, or a related field, or equivalent professional experience
- 2-4 years of combined experience in business analysis, project management, or scrum master roles within technology-centric environments
- Demonstrable ability to elicit, document, and refine sophisticated business and technical requirements, including user stories, process flows, and system interactions
- Familiarity with software development and maintenance methodologies
- Exceptional customer engagement skills, with the ability to influence and align multi-functional teams without direct authority
- Proven success in enabling collaboration and aligning business goals with technical execution
- Strong analytical abilities, organizational rigor, and clear communication—both verbal and written—with an emphasis on structure, clarity, and effective execution
- Proficiency in teamwork and workflow management platforms to support transparency, documentation, and delivery efficiency. Experienced with Teams, Outlook, Word, Excel, Visio, and other software commonly used in the industry
- Experience supporting change readiness and user adoption through training and collaborator engagement
- Experience with intake or prioritization processes in digital or technology operations
- Xactly and Connect system experience is preferred