Business Systems Analyst

Ferguson is a Fortune 500 company that provides quality supplies across various industries. They are seeking a Business Systems Analyst to join their Sales Enablement team, responsible for analyzing and documenting business requirements for software applications, mainly focusing on the Xactly and Incent platforms.

Responsibilities:

• Perform functional, regression, integration, and UAT testing across multiple releases
• Validate system configurations, incentive plan calculations, and reporting outputs
• Identify, log, and track software defects; collaborate with developers, business analysts, and admins for resolution
• Support automation opportunities (if applicable) to improve testing efficiency
• Provide feedback on system usability, performance, and data quality
• Contribute to continuous improvement of QA standards, processes, and documentation
• Work with QA Tester to create User Acceptance Testing plans, coordinate testing activities, and document test results for new system functionalities and processes
• Provide level three support on new features and work with development staff as needed to resolve issues
• Perform system testing independently and with users
• Solve sophisticated system issues using strong analytical skills
• Assess current processes to find inefficiencies and suggest improvements
• Create and maintain dashboards and reports to aid decision-making
• Assist with IT project documentation and prepare reports for management
• Perform additional related duties as assigned
• Support the planning, management, and execution of implementation and migration projects
• Maintain project schedules and scope, providing consistent status updates to team members
• Advise on processes, including standard methodologies across ServiceNow and Atlassian platforms
• Deliver training for end users and develop documentation to outline standard processes
• Create job aids for commonly repeated tasks
• Develop and deliver high-quality demonstrations of products and services with expertise
• Support both end users and partners to solve and issue resolution
• Maintain organized records of IT procedures, system modifications/enhancements, and troubleshooting instructions

Requirements:

• Bachelor's degree in Business Administration, Management Information Systems, Business Analytics, or a related field, or equivalent professional experience
• 2-4 years of combined experience in business analysis, project management, or scrum master roles within technology-centric environments
• Demonstrable ability to elicit, document, and refine sophisticated business and technical requirements, including user stories, process flows, and system interactions
• Familiarity with software development and maintenance methodologies
• Exceptional customer engagement skills, with the ability to influence and align multi-functional teams without direct authority
• Proven success in enabling collaboration and aligning business goals with technical execution
• Strong analytical abilities, organizational rigor, and clear communication—both verbal and written—with an emphasis on structure, clarity, and effective execution
• Proficiency in teamwork and workflow management platforms to support transparency, documentation, and delivery efficiency. Experienced with Teams, Outlook, Word, Excel, Visio, and other software commonly used in the industry
• Experience supporting change readiness and user adoption through training and collaborator engagement
• Experience with intake or prioritization processes in digital or technology operations
• Xactly and Connect system experience is preferred