Customer Community Manager, gt.school (Remote) - $100,000/year USD

Crossover is seeking a Customer Community Manager for GT School, where community is a primary driver of growth. The role involves building engagement frameworks to transform parents into active contributors and advocates, ensuring long-term enrollment and referrals.

Responsibilities:

• Building engagement frameworks that shift parents from passive participants to active community contributors
• Spotting highly satisfied families and preparing them to serve as structured advocates and referral sources
• Tracking community vitality on a daily basis and proactively addressing concerns with families showing early warning signs
• Converting parent feedback and sentiment into concise weekly strategic reports that shape leadership priorities
• Synchronizing key academic achievements with deliberate community touchpoints that amplify perceived value
• Addressing parent inquiries with precision, empathy, and responsiveness across all digital communication platforms
• Developing and curating clear, actionable parent-facing documentation and educational materials
• Design and execute a scalable parent community infrastructure that produces quantifiable improvements in retention, advocacy behavior, and organic enrollment expansion

Requirements:

• Proven experience designing and managing community, customer success, or multi-stakeholder programs
• Strong program management skills with experience running end-to-end initiatives
• Demonstrated ability to de-escalate sensitive parent concerns while extracting actionable feedback
• Data fluency with experience using CRMs and engagement metrics to track impact
• Exceptional writing skills with a clear, persuasive, human voice
• At least 1 year managing digital communication channels such as email, chat, or helpdesk tools
• Proven ability to manage multiple concurrent priorities with structured tracking systems
• Comfortable working remotely and communicating asynchronously
• Experience building community or customer advocacy programs in a high-growth startup
• Background in education or private school environments
• Fluency with digital community platforms such as Slack, WhatsApp Business, Circle, or similar tools