Solutions Engineer (Chicago, Illinois)

Lakera is a company focused on securing AI technologies and ensuring they operate as intended. They are seeking a Solutions Engineer to act as the primary technical contact through the sales process, translating customer needs into solutions and collaborating with various teams to enhance customer success.

Responsibilities:

• Act as the primary technical point of contact for prospects evaluating Lakera. Understand their needs and design solutions that align with their infrastructure using Lakera’s platform
• Partner with Customer Success to ensure customers onboard quickly and realize value from the platform
• Develop and maintain technical documentation and guides to streamline pre-sales and guide post-sales workflows
• Support product configuration and deliver minor technical changes required for prospect and customer implementations
• Feed prospect feedback directly into Product and Engineering, helping shape the roadmap and ensuring the platform evolves with real-world needs
• Lay the foundation for a scalable Solutions Engineering function by building playbooks and repeatable best practices