Senior Partner Solutions Engineer - Americas

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. The Sr. Partner Solutions Engineer is a highly experienced technical lead responsible for driving the growth and technical enablement of key partners across the Americas.

Responsibilities:

• Lead Technical Enablement: Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap
• Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution
• Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion
• Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices
• Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design
• Lead advanced technical discussions, conduct compelling demonstrations of the Talkdesk platform, and articulate the ease of integration within an enterprise ecosystem
• Develop a deep understanding of the enterprise ecosystem, including integration requirements with CRM (e.g., Salesforce, Microsoft Dynamics), WFM, Knowledge Management, and UCaaS vendors
• Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests
• Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences
• Ability to travel approximately 35-50% of the time across the US, and Canada as required

Requirements:

• 12+ years of experience as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector
• Solid experience working with TSB/TSD, Service Providers, Regional Systems Integrators, National Partners, and VARs, with a proven understanding of a channel-centric GTM approach within the US markets
• Proven ability to lead and drive complex technical engagements and serve as a subject matter expert without direct people management responsibilities
• Experience with at least one Unified Communication protocol (e.g., SIP, WebRTC, RTP) and familiarity with Call/Message processing Proxies and Session Border Controllers
• Hands-on experience or strong familiarity with modern Agentic AI technologies, including the practical application of LLMs (e.g., OpenAI, Google, AWS) for Contact Center and Customer Experience Automation use cases
• Excellent communication, presentation, and whiteboard session skills with an ability to clearly articulate complex technical ideas to highly skilled and experienced Partner audiences
• Bachelor's degree in Engineering, Computer Science, MIS, or an equivalent combination of education and years of relevant experience
• Ability to travel approximately 35-50% of the time across the US, and Canada as required