Associate Technical Delivery Engineer (Remote)

RainFocus is one of the most innovative software companies, seeking an exceptional Associate Technical Delivery Engineer. This role is responsible for establishing and maintaining a robust quality assurance process to ensure that the implementation of the customer's event meets or exceeds expectations, with a focus on technical validation and mobile app delivery.

Responsibilities:

• Assist in maintaining a comprehensive Services Event quality assurance strategy that aligns with the organization's goals and objectives
• Uphold quality assurance standards, processes, and methodologies
• Collaborate on a team of quality assurance engineers and analysts
• Foster a culture of continuous improvement and learning within the team
• Execute and maintain quality assurance processes, including test planning, test case design, test execution, and defect tracking
• Assist in managing the end-to-end mobile app submission process, including testing, certificates, and submission to the Apple App Store and Google Play Store
• Uphold quality assurance processes consistently across all projects
• Collaborate with project managers, developers, and business analysts to create detailed test plans that address project requirements and objectives
• Execute test plans and test cases to identify defects and ensure event implementation meets quality standards
• Identify opportunities for test automation
• Input on defect tracking and reporting processes to capture, prioritize, and manage software defects
• Work with development teams to facilitate defect resolution and retesting
• Assist in identifying trends, risk assessment, and make data-driven decisions to improve event quality
• Promote a culture of continuous improvement within the quality assurance team
• Assist in identifying areas for process enhancement and implementing best practices to optimize quality assurance processes
• Maintain comprehensive documentation of test plans, test cases, test results, and quality assurance processes
• Ensure that documentation is accessible to team members and stakeholders
• Actively participate in training and professional development to master RainFocus platform standards and mobile submission requirements
• Assist in evaluating and selecting testing tools and software to support the quality assurance process
• Ensure that event quality assurance practices comply with industry standards and regulatory requirements

Requirements:

• This is an entry-level role; internships or project work in tech are a plus
• High level of comfort with technology and a strong desire to learn the intricacies of mobile app ecosystems (Apple App Store / Google Play Store)
• Meticulous attention to detail. Proven ability to follow complex, step-by-step technical processes and checklists without error
• Ability to learn and execute established quality assurance methodologies and testing protocols
• Strong logical reasoning and problem-solving skills to identify when a technical output doesn't match the intended requirement
• Strong written and verbal communication skills for documenting test results and coordinating with the delivery team
• A 'hunger' to grow into a technical expert; someone who takes initiative to troubleshoot and research solutions when they encounter a roadblock
• Excellent communication and collaboration skills for working with cross-functional teams