Product Manager II

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. In this role, you will lead the discovery, definition, and delivery of high-impact product features that drive value for merchants and their customers.

Responsibilities:

• Support Product Strategy: Collaborate with leadership to define the product roadmap, prioritizing initiatives that align with Extend’s mission to revolutionize the post-purchase experience
• Own Feature Outcomes: Drive the end-to-end product lifecycle for specific features—from initial discovery and requirement gathering (PRDs) to launch and post-launch optimization
• Collaborative Execution: Partner closely with Engineering, Design, and stakeholders to deliver persona-first, data-driven solutions while navigating technical trade-offs and business goals
• Decide with Data: Leverage user research, product analytics and A/B testing to iterate on features and advocate for the best user outcomes
• Accelerate with AI: Identify opportunities to integrate AI-assisted tools and workflows to enhance the merchant experience and automate internal processes
• Customer Advocacy: Actively engage with internal Customer Success teams to gather feedback, identify pain points, and translate them into actionable product requirements
• Refine the Roadmap: Participate in sprint planning, backlog grooming, and retrospective meetings, providing clear direction and ensuring the team is focused on the highest-priority tasks

Requirements:

• 4+ years of professional experience in product management, with a track record of shipping successful B2B or consumer-facing software products
• Bachelor's degree in Business, CS, Engineering, or a related field—or equivalent professional experience showing a strong grasp of product fundamentals
• Demonstrate the ability to take complex, ambiguous problems and break them down into clear, executable steps for engineering and design teams
• Strong proficiency in using data to tell a story. You are comfortable writing SQL or using analytics platforms to track KPIs and measure the success of your features
• A clear and persuasive communicator who can explain the 'why' behind product decisions and manage expectations across diverse stakeholder groups
• A solid understanding of API integrations, cloud architecture, and modern software development lifecycles to ensure feasible and scalable product handoffs
• Thrives in a high-growth, fast-paced environment. You are a self-starter who is comfortable wearing multiple hats and taking extreme ownership of your domain
• Prior experience working with payment gateways, checkout flows, or insurance-tech products
• Experience building dashboards or tools specifically for SMB or Enterprise retailers
• Background in managing developer-facing products or third-party integrations