Business Analyst - QTC Operations

Donnelley Financial Solutions is a values-driven organization that delivers innovative software and service solutions for financial reporting and capital markets transactions. They are seeking a Business Analyst for QTC Operations to translate business needs into technical requirements, manage the Quote-to-Cash lifecycle, and collaborate with various functional teams.

Responsibilities:

• Translate business needs into clear, documented technical requirements and manage them through the full Quote-to-Cash (QTC) lifecycle, including Configure-Price-Quote (CPQ), billing, and collections
• Act as the primary liaison between DFIN IT team, and critical functional teams (Deal Desk, Billing Operations, Business Finance, etc.)
• Develop and execute plans to ensure successful implementation of system updates and enhancements
• Create and maintain comprehensive documentation for system requirements to support understanding and compliance
• Manage testing and implementation plans for system updates, including product catalog releases, price changes, and other updates
• Maintain strong relationships with technical and business stakeholders
• Support internal and external audit requirements

Requirements:

• Bachelor's degree in Industrial Engineering, Business Analytics, Systems Engineering, or a minimum 3 years equivalent work experience
• Strong understanding of business processes and supporting systems
• Project Management Experience
• Proven ability to lead cross-functional projects to successful outcomes
• Excellent problem-solving, analytical, and communication skills
• Strong organizational and prioritization abilities
• Experience with Zuora CPQ and Zuora Billing/Invoicing, or other enterprise CPQ and invoicing platforms