Solutions Engineer- ( Pre-Sales & Post-Sales ) West Coast - Seattle

Neo4j is the graph intelligence platform that transforms data into knowledge to power intelligent applications and AI systems. The Solutions Engineer will partner with sales executives to showcase how Neo4j addresses critical business needs, supporting customers through their journey to value realization.

Responsibilities:

• Confidently articulate the business and technical value of Neo4j to customers and prospects as a key technical advisor and advocate for our products and services
• Actively drive and run the technology evaluation stage of the sales cycles
• Work across a number of opportunities in parallel and manage day-to-day activities such as opportunity qualification, technical discovery, presentations, platform and use case demonstrations, proof of value, sizing, and documentation of technical decision criteria
• Build and nurture rapport with customer stakeholders at all levels and be the trusted advisor to them to help them understand what they can achieve with Neo4j
• Establish, support and maintain positive, trusted relationships at all decision levels within assigned accounts. Support cadence touchpoints with clients as well as communications surrounding key project milestones, providing technical guidance based on the audience expectations (e.g. Advisory Sessions, QBR, Executive Briefing, or Escalation Management)
• Serve as a solution advisor and champion for clients using Neo4j, from project onboarding, through production go-live, value realization and potentially expansion
• Track project status, metrics and progress toward key milestones, supporting proactive advisory and consultation to customers, as well as status reporting internal stakeholders
• Co-create reference and solution architectures with our customers, including integrating Neo4j with their existing architecture and applications within a public cloud (AWS, Azure, or GCP) or on-premise environment
• Stay current on latest Neo4j capabilities, including but not limited to usage and integration with third-party tools and services
• Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales
• Help drive demand through the participation in account-based marketing events as well as industry-known conferences and trade shows
• Lead by example and actively foster an environment of teamwork, transparency, creativity, and continuous improvement
• Travel as needed to assist in deal creation and closure, and provide support to your team as required

Requirements:

• 5+ years of customer-facing experience in a similar capacity (Sales/Presales/Solutions Engineer, Solutions Architect, Technical Consultant, etc), ideally in a similar high-growth, scaling environment
• Experience working with different data technologies in either of the following areas: enterprise data architecture, data analytics, data science or cloud data architecture
• Familiarity with graph data technology is essential. Working knowledge of Neo4j is a strong plus!
• Hands-on experience and proficiency with relational (SQL) and/or NoSQL databases, and at least one of the following languages: Python, Java, JavaScript, Go, C#
• Successful track record in designing, developing, and implementing data solutions in the public cloud (AWS, Azure, or GCP) or on-premise
• Ability to engage and communicate ideas to both technical and non-technical audiences at all levels through presentations, whiteboarding, and platform demonstrations
• Technical savviness and business acumen to translate technical concepts and patterns into valuable business outcomes
• Passion for learning new technologies (especially graphs!), developing new ways of data modeling, and spearheading change management
• An entrepreneurial mindset, with the ability to prioritize, pivot, and problem-solve