Solutions Engineer (AI)

Newton Research is a fast-growing software start-up focused on leveraging cutting-edge technology in AI, specifically LLMs and generative AI, to enhance marketing analytics workflows. The Solutions Engineer (AI) role is crucial for driving product growth through customer engagement and showcasing the platform's value, while also acting as a liaison between customers and internal teams.

Responsibilities:

• Identify opportunities to integrate platform usage into user workflow habits by guiding customers toward high-value use cases
• Conduct regular check-ins with customers to understand their evolving needs and provide guidance on leveraging Newton’s solutions effectively, acting as the communication bridge between customers and internal AI team
• Monitor customer engagement through various platform utilization metrics
• Serve as voice of the customer, gathering insights from customer interactions and translating them into actionable feedback for the product and AI teams