Senior Solutions Engineer (Pre-Sales)

RapDev is a company specializing in modern ITOM and DevOps ServiceNow delivery and implementations. They are seeking a highly skilled pre-sales Solutions Engineer to provide technical expertise and guidance to customers, helping them maximize the value of their ServiceNow platform.

Responsibilities:

• Collaborate with the sales team to identify and qualify new opportunities and develop a deep understanding of customer needs
• Conduct in-depth technical presentations and demonstrate unique expertise in achieving the value of ServiceNow’s solutions in production and at scale
• Design and propose customized solutions that leverage ServiceNow’s products and RapDev services to meet customer needs
• Lead technical discussions with customers and prospects, answering questions and providing guidance on technical features, functionality, and integration
• Conduct hands-on proof of concept testing and product evaluations to demonstrate the value of ServiceNow's solutions
• Develop technical content and collateral to support sales and marketing initiatives
• Act as a subject matter expert on ServiceNow’s solutions and stay up-to-date on industry trends and competitive offerings
• Continuously learn and improve technical knowledge of ServiceNow and supporting technologies
• Work collaboratively with the sales, marketing, and engineering teams to ensure successful customer outcomes

Requirements:

• 5+ years of experience in a pre-sales or a similar technical sales role, preferably in the software industry
• Hands-on experience with ServiceNow solutions and a strong understanding of use cases and value propositions
• Knowledge of, or willingness and ability to develop knowledge of, ServiceNow ITSM, ITOM, ITAM, SecOps, and core platform capabilities (CMDB, Integration Hub, Automation Hub, etc.)
• Technical capabilities in areas such as Cloud Engineering/SRE, Application and Infrastructure configuration and maintenance, Application Development/SDLC
• Excellent presentation and communication skills, with the ability to convey technical concepts to a non-technical audience
• Strong problem-solving skills and the ability to think creatively to develop customized solutions
• Ability to work independently and manage multiple projects and priorities
• Strong collaboration and team-oriented mindset
• Commitment to ongoing learning and professional development