Strategic Partners Program Manager

About WebBank

WebBank (the “Bank”) is a Utah-chartered Industrial Bank headquartered in Salt Lake City, Utah. As “The Bank Behind the Brand®”, WebBank is a national issuer of consumer and small business credit products through Strategic Partner (Brand) platforms, which include retailers, manufacturers, finance companies, software as a service (SaaS), and financial technology (FinTech) companies.  The Bank is a leading player in the digital lending space, driving innovation in financial products through embedded finance with Strategic Partner platforms.  WebBank engages in a full range of banking activities, including consumer and commercial loan products, revolving lines of credit, credit cards, private-label card issuance, auto-refinancing, and more. The Bank provides capital in the form of asset-backed lending and other credit facilities to Strategic Partner platforms, credit funds, and other lenders with a targeted focus on specialty finance assets. The Bank is also a leading provider of commercial insurance premium finance products through its wholly owned subsidiary, National Partners.

 

Job Summary

The Strategic Partner Program Manager ("Program Manager" or "PM") reports directly to the Vice President - Risk and Relationship Manager and is responsible for all aspects of the day-to-day oversight, supervision, and management of a designated Strategic Partner (“SP”) and Strategic Partner Program. The core duties are to own and manage the ongoing, holistic oversight of assigned SPs in accordance with contractual agreements and Bank policy. Specifically, the PM identifies, manages, and monitors risks associated with SPs, and supports new and existing products offered through the platform, while building and maintaining a superior relationship experience.

 

Primary Responsibilities (Job Duties)

You Will:

• Oversee risk management and risk assessment processes for assigned SP(s), including conducting and documenting comprehensive operational and strategic risk assessments to recognize and address areas of elevated risk.
• Oversee the issue management process for assigned SP(s), including identification, classification, prioritization, tracking, escalation, remediation, closure, and reporting of issues, as well as regular communication and follow-up with SP(s) to drive ongoing oversight activities.
• Manage the site visit process for assigned SP(s), including establishing risk-based key objectives for each site visit, creating a site visit agenda, requesting all pre-visit items, facilitating the overall flow and engagement of the visit as necessary, and completing and presenting site visit reports.
• Oversee the Complaint Management process for assigned SP(s), including monitoring complaints received by the SP, conducting a monthly complaint analysis, identifying and reporting any ongoing or emerging risks, and using complaint data to inform ongoing oversight strategies.
• Provide ongoing review and approval of SP program materials (e.g., SP policies, marketing materials, credit policy, etc.).
• Manage the relationship with the assigned SP(s) by holding regular SP updates to discuss program requirements and deliverables, developing and building relationships with individual stakeholders as appropriate, clearly and accurately communicating Bank requirements, providing accurate and timely feedback on SP requests, and identifying and appropriately managing any challenges to the relationship.
• Support Credit in the management of the credit policy change request approval process, which includes reviewing and providing approval for the SP Department.
• Assist the New Products team in launching new products by helping SPs understand requirements for launch, documenting the key risks associated with prospective SPs, and communicating and collaborating across internal functions to ensure a smooth launch.
• Assist with regulatory exams and internal audits as needed.
• Drafting of memos and presenting to the appropriate Bank committee as applicable on behalf of SPs.
• Interact cross-functionally to address SP issues, SP program changes, incident management, complaint management, and audits.
• Work closely with the assigned Compliance Manager for ongoing oversight, program and product testing, reviews, and monitoring of the SP.
• Hold SP accountable to defined contractual requirements as well as oversee the contract extension process.
• Work with Outside Counsel to review and approve all required SP Program material, including policies, procedures, and customer-facing documentation.

Company Perks:

You Get:

• Paid Time Off (PTO) - Generous paid time off plus paid parental leave
• Health insurance – Plans include an employer-paid medical option, dental and vision coverage, plus we offer health savings accounts
• 401(k) – WebBank matches up to the first 6 percent of employee contributions, and both the employee’s contributions and WebBank’s match are fully vested immediately
• Life and Disability Insurance – Life insurance and long-term and short-term disability insurance plans are 100% employer-paid
• Tuition Reimbursement – WebBank provides reimbursement for classes needed to obtain certain degrees, up to $5,250 per academic year

Qualifications

Qualifications

You Have:

• Bachelor’s degree and a minimum of 5 years of banking (or related) experience, 10 years of banking (or related) experience, or a post-graduate degree with 3 years of banking (or related) experience. Experience should primarily be focused on operations, risk management, and relationship management.
• Good people management and interactive skills, including the ability to work well in a team or individually.
• Strong knowledge of the current banking regulatory environment is required.
• Ability to analyze complex issues with strong attention to detail; identify and drive strategic solutions.
• Skill in coordinating with other departments to accomplish mutual goals between the Bank and its SPs.
• Assertive self-starter, with exceptional professional verbal/written skills, who is highly organized and able to work independently to finish assigned projects.

Even Better:

• Experience with FinTech, consumer lending, bank cards, or small business lending.
• Experience working in a regulated environment (e.g., FDIC, UDFI) is highly desired.