Program Manager (Vendor Operations / Trust & Safety)​

Tailored Management is seeking a Program Manager to lead cross-functional programs that enhance trust, safety, and customer support through global vendor partners. The role involves end-to-end program execution, working with internal teams and external vendors to drive operational improvements and measurable outcomes.

Responsibilities:

• Lead large-scale, cross-functional programs from planning through execution
• Partner with internal teams and vendors to improve operational processes and performance
• Develop project plans, timelines, and reporting to ensure program success
• Present updates, insights, and recommendations to stakeholders and leadership
• Analyze operational needs, resources, and feasibility of initiatives
• Manage vendor-related program elements including planning, contracts, and execution
• Execute a roadmap focused on AI-driven operational transformation
• Partner with stakeholders to identify operational challenges and automation opportunities
• Build or support automation, scripts, or reporting tools to improve workflows
• Ensure solutions are stable, scalable, and delivering measurable results
• Maintain and improve existing tools and processes to reduce technical debt

Requirements:

• 8+ years of experience in program management, operations management, or vendor/outsourcing management
• Experience managing large, multi-phase programs with cross-functional stakeholders
• Strong analytical skills with experience building KPIs, reporting frameworks, and data-driven insights
• Experience supporting budget or operational financial planning
• Strong written and verbal communication skills, including leadership reporting and stakeholder updates
• Ability to operate effectively in ambiguous, fast-paced environments
• AI proficiency: Strong, current understanding of AI tools and how to apply them to transform operational workflows
• Coding capability: Ability to write and maintain code (Python preferred; PHP and JavaScript also relevant)
• Strong communication & collaboration: Ability to partner effectively with a distributed/virtual team and align cross-functional stakeholders
• Experience in operations/BPO environments and/or scaled vendor operations
• Flexibility and comfort operating in evolving teams and shifting priorities
• Experience in trust & safety, content moderation, integrity operations, or customer support operations at scale
• Experience with vendor ecosystems — including SOW management, performance governance, and site-level operations
• Familiarity with AI/ML-driven workflows, including LLM development support, automation strategies, or AI-first workforce transformation