Manager, People & Culture Coordination

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is a dynamic, innovative and fast-paced global technology company. We’re helping to shape the future at Lightspeed by building an unparalleled People & Culture team. We’re looking for a Team Lead, P&C Coordinators  to join our team in Montreal. 

Reporting to the Head of People & Culture NoAM, the Manager, People & Culture Coordination will be responsible for managing a team of People & Culture Coordinators (PCCs) supporting North America. The focus would be on ensuring accuracy of the day-to-day operations of the People & Culture functions to ensure our department is organized and operating efficiently. The successful candidate will also partner closely with the People Business Partners, Payroll & Benefits and People Ops team members, on employee lifecycle administration projects from onboarding, policy reviews to HRIS data integrity and reporting. 

What you’ll be responsible for:

• Manage, train  and coach our team of North American People & Culture Coordinators located in Canada and Manila (“PCCs”)
• Supervise employee lifecycle support and administration being conducted by the PCC team (new hire paperwork, employee onboarding, role/salary changes, employee profile updates, time off management, leaves and terminations).
• Bring a  global mindset in order to create process flows that fit with the global approach 
• Define and track SLAs for the PCC team (e.g., contract turnaround times, ticket response rates in ServiceNow) to ensure the business receives high-quality, timely support.
• Act as the functional "power user" for Workday, ensuring the team isn't just entering data, but auditing it for accuracy to prevent downstream payroll or reporting errors.
• Lead the creation and maintenance of a comprehensive "Playbook" for all P&C administrative procedures, ensuring consistency globally.
• Beyond just "owning audits," provide regular insights to the Head of P&C on team volume, common "bottlenecks" in the employee lifecycle, and data trends.
• Bring up new ways of working, workflows, processes, focusing on efficiency 
• Oversee the coordination of employee programs being run by the PCCs that may include training, recognition, DEI, volunteering, and wellness programs 
• Review documentation being created by PCCs; for example documentation for current and future-state people processes and workflows connected to the employee lifecycle, people data, systems and technology.
• Identify, recommend and proactively take initiative for process and workflow improvements that will allow us to scale and support our significant growth goals.
• Support global compliance efforts through close collaboration with our Legal team. 
• Provide general administrative support to the People team and take on special People projects as needed.

What you’ll be bringing to the team:

We're looking for a candidate who has experience with the following:

• Experience managing and mentoring a team of HR Coordinators
• Strong project management skills and systems thinking to re-engineer workflows 
• Experience with Workday and a strong understanding of their workflows
• Proven experience in Human Resources Operations
• University degree in Human Resources  or equivalent experience
• Discretion and a commitment to maintaining confidentiality
• Ability to use and learn a variety of programs, including (but not limited to): Google Calendar, Google Drive, Google Sheets/Docs, Greenhouse (ATS), Service Now (SN)
• Strong Data Literacy and a knack for Excel 
• Familiarity with Canadian & US compliance and employment laws
• Excellent sense of urgency, time management and organizational skills
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

Even better (but not necessary) if you have:

• Strong written and oral communication skills in French
• Experience with HR systems, handling sensitive data and sensitive documentation

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker
You’ll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies 
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $99,000 - 110,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.
Please note that this compensation information is solely for candidates hired to perform work within Ontario and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.     Lightspeed handles your information in accordance with our Applicant Privacy Statement.