Business Development Support Officer - Collateral Loan

Job Description

• ​​​​​​Lead Distribution: Sort and assign daily incoming leads from digital channels (WhatsApp, Social Media, Website) to the appropriate BD Associates for immediate follow-up.
• Partner Database Maintenance: Keep an organized and up-to-date registry of all active agents (Ajen), ensuring their contact information and bank details for commission payments are accurate
• Incentive Calculation Support: Prepare the monthly activity data required to calculate commissions and bonuses for agents, ensuring all "booked" deals are accounted for.
• Meeting & Event Coordination: Handle the logistics for agent gathering events, dealer training sessions, or "micro-marketing" booths in traditional markets or malls.
• Pipeline Progress Reporting: Compile daily "funnel reports" that track the volume of applications at each stage (e.g., survey, committee, disbursement) to keep the team updated.
• Digital Inquiry Handling: Manage initial front-line customer interactions via the company's official WhatsApp Business or social media accounts to answer basic product FAQs.
• Competitor Pricing Monitoring: Conduct weekly "mystery shopping" or desktop research to gather current interest rates and promo info from other multifinance competitors.

Qualifications

• Bachelor Degree from Business related major preferably. 
• Proficient in Microsoft Office
• Experienced in handling administrative tasks.